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About JessWilkey21
Freshman
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| Date Last Visited |
10-16-2019
09:47 AM
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09-20-2019
05:59 PM
They also said, that they would have engineering call us and we never heard anything.
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09-20-2019
04:35 PM
1 Kudo
Yes. I initially called to cancel. But was talked into staying because I was told they could fix it. & I was told that I could cancel with no fee if the problem was not resolved. The issue was never fixed.
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09-20-2019
03:41 PM
I shouldn’t have to pay an early termination fee, if the problem that I’ve been encountering for months wasn't resolved. I did not want to cancel, but I had no choice. The speed of their internet is the speed of a snail. I do not want to pay for internet that I can not use.
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09-20-2019
02:54 PM
1 Kudo
Hughes Net has the most ridiculous customer service I’ve ever encountered! They will LIE to you in a heartbeat and never live up to what they tell you! Very disappointed in there service! I was charged an early termination fee after being told that if the problem was not resolved in a month. The problem was not resolved, but I gave them another month! Finally, called to cancel and they still charged an early termination fee and apparently can’t find anywhere in their notes about being able to cancel without being charged the early termination fee! It’s not my fault the service is terrible! After all the calls I have made, making complaints there is no way I should have been charged 220.00. Not to mention this was my second contract with them.
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