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About Miles2
since
05-25-2011
03-08-2017
Miles2
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213
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29
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| Date Last Visited |
03-08-2017
05:55 AM
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07-27-2015
03:29 PM
Good morning elholzman, That is very good to hear. Thank you for reporting your satisfaction here. We are glad to hear your service plan issues were worked. Again we really appreciate you as a long term customer!! Miles
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07-24-2015
09:17 PM
Good afternoon elholzman, I was able to locate your account and do see that you have been a great long term customer for at least 6 years! Thank you so much and welcome the community!! We do have retention offers that are made to customers just like you, based on length of service, billing and payment history, etc. We will review your account to see if you are eligible for a monthly discount if you were to upgrade to the new "Max" plan. We certainly would not like to see you go after being such a loyal customer all these years. I will assign an account manager to contact your directly. Thank you for writing so that we could offer some help. Have a good weekend, Miles
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Re: Please change the online token management from...
07-24-2015
08:27 PM
07-24-2015
08:27 PM
Good afternoon Jezra, The reason we have tokens is to give or allow users to regain an operational state once they exceed their data allowance, not so much to make money. The data needs to be shared amongst all users to make the satellite keep on going.... To explain more, a while back one of our engineers wrote "The new Jupiter satellite came with a different operational model to handle more traffic. Launching a satellite to provide service takes a large and risky investment. In order to make the model work, it requires that we have enough customers to justify the expense. And in order to deliver a useful service, we need to ensure that each customer has fair access to that shared resource. We accomplish this by setting caps on the amount of data that can be downloaded at full speed in a certain period. Otherwise, a small number of bandwidth hogs would consume the entire satellite's capacity. So, just like you've seen your cell phone provider’s move to limited data plans, we also offer options to allow heavier users to pay for their share while keeping prices reasonable for the average user. Unlike the phone providers, however, we don't rack up expensive overage charges and shock you on your next bill. Instead, we allow you to make the choice to use or purchase a Restore Token. We are working hard on additional features and options to continue to make it easier to get the most out of your service. Nobody likes having limits on their service, but without them, your providers would need to charge much more than you would be willing to pay. We welcome your feedback on how you'd like to see things change, but unfortunately, there's no magic solution that will make caps go away completely." We actually took your suggestion directly to our development team yesterday and found that at this time there are no planned changes in the way tokens may be purchased or used. But, we are taking your suggestion under advisement for future consideration. Thank you again, Miles
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Re: What Does “Defer Upgrades” in Windows 10 Mean?
07-24-2015
12:39 AM
07-24-2015
12:39 AM
Hello Bill, Yes, Sgoshe makes a good point to caution. This feature may only be available to the higher versions, such as the "Pro". From that link: "Enabling this option puts your Windows 10 PC on the “Current branch for business.” It’s intended for business users who want to wait a bit longer before getting new features on their PC" - "The Professional, Enterprise, and Education editions of Windows 10 all have the “Defer upgrades” option." Good stuff!! Thank you, Miles
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Re: Please change the online token management from...
07-23-2015
08:11 PM
07-23-2015
08:11 PM
Good afternoon Jezra, Your idea is a good one, it has been noted and will be under consideration by our web development teams. Thank you and we appreciate your contributions to our on-line community! Miles
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07-23-2015
06:12 PM
Good morning Danielle, Thank you for reporting this so that we can help you and also find out what happened so hopefully it won't happen to others. We are constantly working to improve our processes. I was able to locate your account and found that an agent did help you this morning and the $318.00 refund has been processed back to your credit card on file. I can see where the first box shipped on 04/11/2015. And also see Delivered On: Tuesday, 04/14/2015 at 2:58 P.M. Left At: Other - released. We are sorry the box did not get to you. You should see the refund back on your credit card account within the next two business days. Please feel free to write back here if you do not receive your credit refund by next Monday the 27th. Please accept our apologies for this experience, Miles
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07-23-2015
04:50 PM
Good morning Alan, Great ideas and suggestions for people who work from home remotely!! Thank you for your contribution and the new topic, Miles
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07-20-2015
08:12 PM
Good afternoon sgailford: Welcome to the HughesNet community! We are sorry to hear that you are having problems watching Netflix. You may find this link on how to improve your video performance helpful: http://www.hughesnet.com/learn-more/how-to/improve-video-performance. To help resolve any speed concerns we will need to see some speed test results. The only speed tests sites designed for testing satellite speeds or web responses and recognized by our engineers are the ones run through our HughesNet customer center site, which can be found at this link:WWW.SUPPORTCENTER.MYHUGHESNET.COM (these tests are recorded in your customer center history) or by going to www.testmy.net (these results must be recorded and maintained by the user). Feel free to posts the results in this thread. I hope that the first link is helpful with viewing Netflix. We will look forward to hearing from you, Miles
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07-20-2015
07:47 PM
Hello erica_little2014: We were able to locate your account and we apologize that you had to wait to speak with an agent. I can see where your due date was moved to July 20th when you called on July 12th. We found that what was applied to your account was a new monthly bill due date change and not an extension for payment received. If you need an extension in the future please be sure to request a bill date extension and not a different billing date. Again please accept our apologies for this mix up. Miles
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07-10-2015
08:07 PM
Hello Samantha, I will ask your case manager, William to call you today to make sure that we have your account set up the way that you would like. We refunded 06/12/2015 Refund (Credit Card) Issued refund $299.56 back to your credit card account when we closed your old account. The $104.61 is for the charges on your new account. We will adjust your account for the $10.00 monthly credit which will be for a total of 12 months. Thank you for writing here so we can follow up on your case. Miles
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06-17-2015
08:27 PM
Good afternoon Chip, Welcome to the community! I was able to locate your account. I will submit a request to have your sales call reviewed, to see what was discussed about the purchase hardware return credit. At the time you placed your order a hardware return credit of $200.00 would only apply if you cancelled within the first 30 days of service and your hardware was returned in good condition to HughesNet within 45 days of the cancellation. I reviewed your cases notes and have not found a reference where you specifically asked about the purchase hardware return. We are sorry to hear that you did not like your HughesNet service and have decided to cancel. I will respond here with the results of the sales call review request. As a courtesy to you we will apply a one month service credit in addition to the credit applied in May. Miles
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06-13-2015
12:24 AM
Good afternoon dollydaffytwo: I was able to locate your account and we appreciate you as a new customer , welcome to the HughesNet community!! We are sorry to hear that you have concerns about your sale when you signed up. We do our best to deliver the best service with competitive pricing. We will request a sales call review for your site and then will respond back here. Meanwhile I would like to include a link here to our current sales offerings: http://www.hughesnet.com/plans-and-pricing. Maybe there is something we can do to help to improve your service or pricing. Thank you for this post so that we can offer help on this, Miles
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06-09-2015
04:42 PM
1 Kudo
Good morning Mike, HughesNet does have a heart and we are sorry to hear that you, your family, neighbors and Texans have had so much loss during these recent floods. We are aware that so many of our customers, dealers and employees have been affected. HughesNet has policies in place to deal with the destruction and loss of HughesNet systems after fires, floods, hurricanes, tornados, etc, we offer suspensions of service giving time to rebuild, or to reinstall systems and in many cases we will Waive early terminations fees while families try to get back on their feet. Over the years Hughes has been involved in giving support to many disaster relief efforts in the United Sates, and around the world. Please write back with your last case number. Once received we will assign a case manager to help you with your account, we will contact with you within two business days. Please accept our condolences and apologies, we do care and we thank you for writing and reporting this, Miles
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06-04-2015
10:42 PM
Hello Aviawilson, We have been able to review your account and see that you have been a long term customer since at least 2009! We apologize that you were charged an amount you were not prepared to make. We appreciate your business and we have a resolution for you. We checked and there was not an over payment on your account, but we did find that the account was changed to invoice billing last fall and the account became delinquent. That is why the system may have collected those amounts, but I think our agents were trying to make things right once we were notified by you. Since this is a personal and private billing issue we will have a case manager reach out to you within one business day to go over the events and help you with your invoice questions and concerns. We will ensure your satisfaction and look forward to speaking with you. Thank you for your post so that we can help understand your bill, Miles
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06-04-2015
09:41 PM
Good afternoon Samantha, We have been able to review your account and see that you have been a great customer since at least 2010! Thank you so much for your business. Since this is a personal and private billing issue we will have a case manager reach out to you within one business day to go over the events and help you with your invoice and banking concerns. We will ensure your satisfaction and look forward to speaking with you. Thank you for your post so that we can help, Miles
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05-29-2015
12:52 AM
Good afternoon John, We were able to find your original account and will be happy to see what we can do to restore your service. You will be contacted by a case manager from HughesNet today. Thank you for your post so that we can help, Miles
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