Miles2
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Joined 14 years ago
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Re: My credit card was charged the equipment fee after I returned it!
Good morning Danielle, Thank you for reporting this so that we can help you and also find out what happened so hopefully it won't happen to others. We are constantly working to improve our processes. I was able to locate your account and found that an agent did help you this morning and the $318.00 refund has been processed back to your credit card on file. I can see where the first box shipped on 04/11/2015. And also see Delivered On: Tuesday, 04/14/2015 at 2:58 P.M. Left At: Other - released. We are sorry the box did not get to you. You should see the refund back on your credit card account within the next two business days. Please feel free to write back here if you do not receive your credit refund by next Monday the 27th. Please accept our apologies for this experience, Miles1.6KViews0likes0CommentsRe: 5X I have called in a 24hr period and problem still not fixed! first 4 they say give it 1 hour last phone call guy says "1-24hrs" wait what?
Hello erica_little2014: We were able to locate your account and we apologize that you had to wait to speak with an agent. I can see where your due date was moved to July 20th when you called on July 12th. We found that what was applied to your account was a new monthly bill due date change and not an extension for payment received. If you need an extension in the future please be sure to request a bill date extension and not a different billing date. Again please accept our apologies for this mix up. Miles2.5KViews0likes0CommentsRe: Thieves ID47112304
Hello Samantha, I will ask your case manager, William to call you today to make sure that we have your account set up the way that you would like. We refunded 06/12/2015 Refund (Credit Card) Issued refund $299.56 back to your credit card account when we closed your old account. The $104.61 is for the charges on your new account. We will adjust your account for the $10.00 monthly credit which will be for a total of 12 months. Thank you for writing here so we can follow up on your case. Miles5KViews0likes0CommentsRe: BILL AND PAYMENT
Hello Aviawilson, We have been able to review your account and see that you have been a long term customer since at least 2009! We apologize that you were charged an amount you were not prepared to make. We appreciate your business and we have a resolution for you. We checked and there was not an over payment on your account, but we did find that the account was changed to invoice billing last fall and the account became delinquent. That is why the system may have collected those amounts, but I think our agents were trying to make things right once we were notified by you. Since this is a personal and private billing issue we will have a case manager reach out to you within one business day to go over the events and help you with your invoice questions and concerns. We will ensure your satisfaction and look forward to speaking with you. Thank you for your post so that we can help understand your bill, Miles3.2KViews1like0CommentsRe: Thieves ID47112304
Good afternoon Samantha, We have been able to review your account and see that you have been a great customer since at least 2010! Thank you so much for your business. Since this is a personal and private billing issue we will have a case manager reach out to you within one business day to go over the events and help you with your invoice and banking concerns. We will ensure your satisfaction and look forward to speaking with you. Thank you for your post so that we can help, Miles5KViews0likes0Comments