BILL AND PAYMENT
PAID BILL ONLINE 05/21/15 POPUP BOX ASKED HOW MUCH I WANTED TO PAY TYPED IN $125.00 WHEN POSTED TO MY CHECKING ACCOUNT THEY DEDUCTED $250.00 FROM MY CHECKING ACCOUNT AND ON 05/28 I SAW WHRE THEY HAD ...
Forum Discussion
Hello Aviawilson,
We have been able to review your account and see that you have been a long term customer since at least 2009! We apologize that you were charged an amount you were not prepared to make. We appreciate your business and we have a resolution for you. We checked and there was not an over payment on your account, but we did find that the account was changed to invoice billing last fall and the account became delinquent. That is why the system may have collected those amounts, but I think our agents were trying to make things right once we were notified by you. Since this is a personal and private billing issue we will have a case manager reach out to you within one business day to go over the events and help you with your invoice questions and concerns. We will ensure your satisfaction and look forward to speaking with you.
Thank you for your post so that we can help understand your bill,
Miles
We have been able to review your account and see that you have been a long term customer since at least 2009! We apologize that you were charged an amount you were not prepared to make. We appreciate your business and we have a resolution for you. We checked and there was not an over payment on your account, but we did find that the account was changed to invoice billing last fall and the account became delinquent. That is why the system may have collected those amounts, but I think our agents were trying to make things right once we were notified by you. Since this is a personal and private billing issue we will have a case manager reach out to you within one business day to go over the events and help you with your invoice questions and concerns. We will ensure your satisfaction and look forward to speaking with you.
Thank you for your post so that we can help understand your bill,
Miles
