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Tkvander

About Tkvander

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Date Last Visited
‎11-07-2019 08:05 AM

Re: No internet connection

by in Tech Support
‎11-03-2019 07:00 PM
‎11-03-2019 07:00 PM
Under the advanced menu summary the IPGW ID is ALB14....... with a series of numbers and letters. When I click on the system status the IP Gateway Association State has the same ALB14.... but the last four numbers keep changing. The TCP acceleration is also down. ... View more

No internet connection

by in Tech Support
‎11-03-2019 01:31 PM
‎11-03-2019 01:31 PM
After running a connectivity test on the Gen5. Unable to resolve gateway. You do not have connectivity to the gateway. The system light on the HT2000W goes in and out. The system state code: 23.1.1 I have unplugged the modem. Reset the modem. Unhooked and rehooked the satellite cable. Diagnostic code: 0000-0000-0002-1924. Help?? ... View more
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