About kanzz

Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this.    @kanzz wrote: Thank you very much.   @Remy wrote: kanzz,   Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.   In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.     Thanks, Remy     ... View more

Thank you very much.   @Remy wrote: kanzz,   Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.   In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.     Thanks, Remy   ... View more

@maratsade wrote: Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.    kanzz wrote: Let's continue this by email, please. You have that info.     Thank you!    I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, "We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! "    I did not email them about this, so I'm assuming their email was in response to my post here. smh   Seriously?  ... View more

@Remy wrote: kanzz,   I see it's your first post, welcome to the Community! I was able to pull up your attached HughesNet account, and I see that you spoke with an agent today that was able to waive the previous dispatch fee for you. That's great!    In addition, upon looking through your services themselves, I saw that everything seems to be currently operational. You are out of data, however, and I added 3GB as a one-time courtesy. Are you still experiencing the same issue? If you aren't currently, please reach out and let us know if the same issue returns. We'd be more than happy to help!   Thanks, Remy Sunday evening, i noticed that all the lights on my modem were on and my internet was working. How? It's a mystery to me. My guess is that I have faulty equipment that will probably do this again.   I do important volunteer work for my high school alumni association and cannot have an unreliable internet.    Question: Why did my bill increase by $43.01 this month?  Let's continue this by email, please. You have that info.     Thanks ... View more

Thank you for all this info. I sincerely appreciate it. I'll do more research before I commit to GotW3, for sure.  I agree that the service should have a warranty. 48 hours and the same problem? They should have been the ones suggesting a free follow-up visit without me having to ask for it, let alone them denying it. I'll try calling them again.  ... View more

@maratsade wrote: I have the same issue with Verizon wireless, in that it works just fine in urban areas but in my rural area, not so much.  I think it's not really their fault, though, more the fault of the local population. They refuse to install more towers.  Luddites. 🙂 Still, it's annoying, though I do my best to stay positive, because I like the open spaces.   I had terrible wireless phone reception at my place for years until I finally caved and bought a booster. Makes all the difference.   ... View more

Me too! Thanks. Living in the country shouldn't mean "lower quality / higher cost", but that seems to be the rule. For now.   ... View more

Thank you for the link to reviews. The best part about GotW3 is there's no contract. So, I can opt out any time. The person who sells this service in my area is someone with whom I have many mutual friends, including some of my fam. He has provided them with good service. He demonstrated the service at my house a few days ago and I was impressed. With HughesNet, I get buffering on NetFlix. There was none of that with GotW3 while running NetFlix on 2 TVs at the same time. Web pages responded faster, too. I've about talked myself into giving it a try.  ... View more

Thank you. Fortunately, I'm no longer under contract. I think I might go with GotW3. ... View more