- Hughesnet Community
- :
- About Elwiemke
Hughesnet Community
About Elwiemke
Freshman
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
4
Posts
3
Kudos
0
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
11-19-2019
07:21 PM
|
11-13-2019
10:39 PM
1 Kudo
Gabe you are completely missing what is being said A "manager" at tech support said I would not he able to stream while trying to trouble shoot. And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
... View more
11-13-2019
10:07 PM
1 Kudo
While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me As for your second comment the lady in account management had said that I would not have to pay a termination fee. While she was going over the terms of the cancleation she said the only thing on my final bill would be any fees that occurred in the last month and I asked her what those fees would be, to which she responded any tokens purchased so I asked her if i did not purchase any tokens there would be no fees where she then said that I would have a termination fee which she had previously said I would not have to pay and did not originally say was in the fees she only said that purchased tokens were in the fees.
... View more
11-13-2019
08:06 PM
Yes review the conversations I have been lied to by both the sales team and account management hughesnet is not keeping your end of the contract i have run the tests through hughesnets service and spent hours on the phone trying to get support with no resaults at all
... View more
11-13-2019
07:49 PM
1 Kudo
I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as well as the outside tech support I was promised I could steam without problems when I signed up and that has not been the case I get speed test that are as low as 70kbps but the tech support says I get 40 mbps which has never happened and they claim my system is fine because after multiple attempts to run a speed test that completely fails because the conection is so bad then it completes the test with 13mbps briefly then goes back to slow or unable to complete the sales team guaranteed I would be able to stream and tech support tells me I will never be able to stream due to latency I have also been lied to by account management (I believe here name was penny) who said I would not have to pay the termination fees but when explaining the terms of cancleation said the only thing on my last bill would be any fees that occurred which I asked her to clarify what that would be and she said that would be any tokens purchased so I said if I never bought any tokens there would not be any fees and then after she just said I would only be charged for tokens and I asked for exact clarification that I would not be charged she added in that there would be termination fees I have been lied to multiple times and still do not have the service I was promised
... View more
Labels:
- Labels:
-
Early Termination Fee
- Hughesnet Community
- :
- About Elwiemke