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About JS99
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| Date Last Visited |
12-04-2019
03:33 PM
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12-02-2019
02:09 PM
I did contact the office and THEY told me to come here to the community and to use the ID that I am using. I figured it wouldn't matter much because I still had to enter a password that isn't public.
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12-02-2019
12:50 PM
I was saying that the Hughesnet representative told me the charges would be waived - before he scheduled a tech to come on out.
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12-02-2019
12:00 PM
My internet connection was down more than it was up so I called for assistance (the connection was flip flopping between Network 5 and Network 6). The tech I was talking to ran his tests and concluded that there was a problem with the dish communicating with my modem and a tech would need to come to the house to fix it. He said there was normally a $125 charge for this but that charge would be waived and I would recieve a credit for the down time. He said that a technician was scheduled for Tuesday the 19th. No-one showed up until the 22nd. At that time the service was up and connected without a problem (for whatever reason), so there was nothing to troubleshoot. The tech tightened up a bolt on the roof mount but otherwise just looked at his handheld device. I asked if maybe it needed to be realigned, and he said no. He was here about 10 minutes and left (with me a bit disappointed because nothing was actually found wrong). Now I've been billed the $125 anyway - it's already been taken out of my bank account. I think I should get a refund
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