Please cancel my service. You all attempted to “fix “ the problem as you call it , several times over the phone every time you told me it was working great on your end explain how that is possible when with your service there has been nothing but headache and chaos. I even went up on my mps still no change . You give crap service and still expect people to pay the cancellation fee. That is almost laughable
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My service started November 6, 2019 3 days later I tried to contact hughesnet because my service was terrible . I was told to reset my box that did nothing to improve my download upload or streaming speed . I mean it is pretty much nonexistent. When you attempt to watch a movie it buffers the entire time. My money and time has been wasted on this service . Contacted Hughesnet again November 15 was told technician would come out the following week. Technician came out changed out boxes told my husband we were “good to go” . I got home and the service was still the same. Keep in mind 5 -6 days a week the tv is the only thing used . Called today to canceled and request a full refund for the one month I had hughesnet and I was told that I had to pay a early cancellation. I asked to speak with a manager and she told me she was a manager. I think this is ridiculous and I will be reporting hughesnet to the Better Business Bureau.
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