About Bkward05

Thank you for your reply. I spent 4 hours trying to troubleshoot this equipment. It started right around 530. Not until about 10 pm did they even offer to send me to the Home Tech Support. Even that lady told me that was crazy. If they couldnt fix it after an hour, I should have been sent on. As far as streaming goes, maybe I should have known it eats up the data but unfortunately I'm not a tech person. I did however explain this to the salesman. I explained exactly what I used the internet for and what I needed. I get that they want commission but he definitely should have set those expectations and told me this would not work. I even told him the hours (5-8 pm) were the hours we use it. As I said above they did end up waiving the $400 fee but kept the $91 I paid. I still think that's ridiculous because I only had the service for a day and it didnt even work for that day. But I'll take it as a lesson learned. Unfortunately this puts a really bad taste in my mouth for Hughesnet and I dont have a good thing to say about them at all. Now I just gotta figure out how to get this stupid thing off my roof so I can avoid the next fee they want to charge. ... View more

Thank you. I did speak to someone yesterday and they were able to waive this fee for me. They kept my initial $92 to set up which is irritating in itself since I 1000% believe that salesman should have told me that what I was telling him I needed it for would not work for me. Lesson learned. I didnt see this reply before I spoke to them or I would have requested that. It is what it is. ... View more