I got this ridiculous service installed yesterday. Within an hour of the tech leaving, I attempted to stream a movie with Disney plus which is the EXACT reason I gave the salesman for having internet at home. It buffers literally every 45 seconds to 2 minutes. I spent at least 1.5 hours on the phone trying to troubleshoot the service only to be told it has to be upgraded to a higher tech support which could take up to 3 days for them to get back to me. So I asked to cancel only to be told I'll owe a $400 cancellation fee. How can this be legal? I order a service, pay for it, it's not provided, cant be fixed for at minimum days and I cant cancel? There should be at the very least a 24 hour window. Extremely disappointing.
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