Cabooose2
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Re: Phone failure
Hey Remy, received replacement ATA followed procedures and installed per packaged instructions. ATA has been connected a little over an hour and the second light is not on first and third are. Get a busy signal only, no dial tone. Please advise what I should do or try next. Thanks.3.4KViews0likes1CommentRe: Phone failure
Thanks for your reply. I still get a dial tone, but when I dial out it does not work/ring. Also, the message alert sound when pick up phone is no longer present possibly from your reset. The phone shows on screen I have message. Therefore, phone still not working. Advise if anything further I can do on this end, but I think I've tried.3.5KViews0likes3CommentsPhone failure
Phone does not dial out and doesn't receive calls. Have a dial tone and messages show up on my phone and can here the message alert. I have re-booted satellite and re-booted the phone unit by unplugging and plugging back in after 30 seconds. Chat agent said I need to call in to have repaired. LOL, how can I do that when my phone won't dial out and I have no cell service where I live. Told agent if cell worked out here, I wouldn't need satellite phone.Solved3.5KViews0likes5CommentsVOICE SERVICE MANAGE
I recenlty 3 weeks ago upgraded to Gen 5. I had already had voice with Gen 4 and with a commitment. With upgrade they said I had to go with a 2 year commitment and credited me my $75. With the new phone, engineers had to port my original number from the commited voice to the 2 year commitment phone. Now, I can't manage my voice options. When I log in, I get a blue screen that has a circle and says redirecting. Never comes up or allows me to manage my phone at all, I've let it run for an hour. Also, I can't call forward using *72, just get a busy signal. I have been on the phone with Hughes people since they ported my number 2 weeks ago and still nothing, I mean every other day. All they do is send me a survey to answer and says "Contact Reason: General Information - Voice Service - Resolved". It has not been resolved and Hughes seems not to be interested in correcting issue. I also have changed password thinking that may trigger it, nope. They promise a call back, but that hasn't happened yet. I enjoy my satellite phone, but would like to be able to use what I am paying for and set up sim ring, call forwarding, etc. It was something I bragged on with people in my area that use satellite only like me to get them to change from AT&T. Thank goodness the old voicemail message transferred over when number ported. Look folks, I could go on all night, but I think you have the message. I just need help!!. Does anyone else have this problem or is it just me. Can one of you out there help me. I wish I had a choice, but living in the boonies, I can't get nothing but Hughes. Can't get Spectrum, guess they know that. Thanks for any help, I am desparate. Sorry for any mispelling.Solved11KViews0likes7Comments