During my initial sales call, the agent failed to mentioned that I would be subject to a 24 month contract and up to a $400 ETF, despite the fact that I asked her to explain the cancellation policy and whether or not there were any ETFs. The agent sent an email to me with a link to the HughesNet subscriber agreement which mentions fees, but when I clicked the link, a 404 error appeared. I am requesting to cancel my HughesNet service and terminate the contract on the grounds of misconduct and deception by a Hughesnet sales agent. I am requesting to have the $400 ETF waived and no other fees collected so long as I return the HughesNet equipment according to guidelines, as I was not informed of the contract or fee, did not consent to it, and am unable to afford such a fee on a low income. Please review my initial sales call from November 22nd, 2019. I hope to settle this issue with HughesNet directly before taking it elsewhere. Thank you.
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