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Greg3
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Joined 6 years ago
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Re: account information doesn't make sense DATA tokens issue
Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue. I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community. I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.3.4KViews0likes2CommentsRe: account information doesn't make sense DATA tokens issue
I fully understand that she had to forward the issue to another department and that it would take a little time to get me an answer. My reply that I still was waiting for an answer was not about her, but that it had a community mailer message that wanted me to select a reply/or accept as solution. I selected reply since the issue was not corrected to explained. If you don't want a reply to your community mailer, thats fine with me. Just stop your system from sending e-mails asking for a selection of accept or reply.4.3KViews1like5Commentsaccount information doesn't make sense DATA tokens issue
Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0. Why was the token data removed? I still have 60% of my plan data remaining. Issue seems to have happened between 1/18-1/19. I would like to be clear, I sent a e-mail about this issue several days ago, (never got an answer) and sent another message today.4.8KViews0likes12Comments