yamilking
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Re: "sales call review" to be performed my account
The wifi is not the big issue right here people, the big reason a my most important concern is that I choose to get Hughsnet because a rep told me that for my needs I only need 20g plan and the 20g longlast no more that 2 days....... and now my internet service is worst and expensive than the one before.4.2KViews1like2Comments"sales call review" to be performed my account
Requesting a sales call review due to being mislead and to have my contract terminated without cancellation fees. I switched service from Claro Puerto Rico to HughesNet, because I was having buffering issues with Claro Puerto Rico. Boththe sales call & also the installation technician assured me that with HughesNet's 25 Mb/sec service, I would have superior service. The sales call did not fully explain the data cap. My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I wasNOT using data. Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection. I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi. I was also shocked to learn that w/ HughesNet I consume data while WiFi connected. This data usage while WiFi connected was not fully explained explained when I signed up for HughesNet. This is worse service than I had with Claro Puerto Rico at yet a higher cost. I learned that with HughesNet CONSTANT data usage [for email, Internet, program updates, video, ....] & if I downgraded HiDef video to std def, I'd be using ~.7 GB/hr at which rate I'd be using up my 20 GB in 24-28 hrs usage/month, or 60 min/day9.6KViews0likes12Commentsworst company ever
worst experiance with internet with this company!!!!! I got a 20G plan for 70$ I was recomend it this plan because I used to watch netflix and so. What happend than those 20G longlast 1or 2 days then my internet get reduce in speed at level that I cant do anything trought, but they got TOKENS if you want that speed back I feel I been robery. I am still with tou guy because the contract but I am looking to cancel it. I beging a campain of tp inform as many people I can about your trashy service. I call the customer service call center to ask for help with my situation and you guys instructed me too turno off al my device that consume internet hahahahaha a no other solution was provide for me, what a joke. bades decision taken in my life chose Hughes NetSolved18KViews2likes1Comment