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About lcregger
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| Date Last Visited |
11-27-2018
07:59 AM
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03-07-2018
02:47 PM
I used the two labels included with the new equipment to return the old equipment. Unfortunately I do not have those numbers as my UPS delivery man did not provide me with a receipt. Larry
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02-28-2018
11:57 AM
Yes everything is/was working fine! The old units have been returned and you can close everything out now! Thanks for your assistance!
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02-08-2018
03:10 PM
I'll arrange to be available at 2 PM ET on Friday the 9th. I have not been able to use the computer today to chart any "hiccups" but it seems to be working good currently.
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02-07-2018
09:54 AM
I can/will be available all day today but Thurs. is not a good time.
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02-05-2018
05:59 PM
a) When utilizing a web browser, it seems that the intermittent disconnects are less frequent since adjustments were made last week. b) When using the phone, the intermittent disconnects happen irregardless of computer being on or off.....and happen irregardless of using a web browser or not, if the computer is on. c) Since the adjusments made last week, the intervals between the phone disconnects seem to be a minute or two further apart but I have not timed them. Once the phone disconnects, I can immediately hit re-dial and re-connect whereas before it could take up to a minute or two before I was able to re-connect. d) FYI - I do not use wireless and wired devices at the same time on this system. I hope this clarifies my statement. If not, let me know. Thanks
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02-02-2018
07:22 AM
Liz, I can notice a bit of an improvement but there is still a problem with the connection being dropped momentarily. It is not very noticeable while on the internet, but it still drops phone calls after a few minutes. I can immediately re-connect on the phone call now, rather than having to wait 30-60 seconds. In other words, the disconnect timeframe is shorter. The VOIP has been very reliable until shortly after Thanksgiving which is when the dropped connections started, if that might help. Thanks again for the assistance.
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02-01-2018
02:42 PM
Will do! It will probably be tomorrow morning before I know for certain if you've made a difference. Once again, Thank You!
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02-01-2018
01:04 PM
I will not use the internet or modem till I hear from you, that it's OK to use it once again! Thanks for your assistance.
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01-31-2018
06:42 PM
1 Kudo
a) Modem is plugged directly into wall outlet. b) Both power plug and coax are snugly connected to modem. c) Modem stays on 24/7 unless I am in the process of re-booting the modem. No difference noted in modem dropping out intermitently during the day. Thanks for your response!
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01-31-2018
09:56 AM
For the last two months, I have been experiencing dropped connections on my Gen 5 system. These routinely occur during the daytime: a) after 6 a.m. b) occur about every 5-7 minutes c) only last about a minute or less. d) rebooting the modem has NO effect. While it is a nuisance while working on the internet, it makes my telephone next to useless. Once the sat connection is dropped, the phone goes dead interupting any conversations in progress. Any ideas to correct this would be greatly appreciated!!
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