About megcul

Had service for a year now. Tech was great but within a few months service declined rapidly. Called and they said equipment was faulty and they were going to charge me $150 to fix it. I couldn't believe they actually wanted to charge me to replace their faulty equipment! Not until I protested did they finally give in and do it for free. Took several days to get someone to repair it. Guy drove up from Nevada to do it.  Keep having to up the service to get any sort of speed. This was just for 2 people on laptops sending emails, an occasional Zoom meeting and they a movie on Netflix in the evening! Very poor phone service too. When I asked where to complain they give you an email where you can write 2 sentences. I emailed again today. (We will respond in 24 hours - guess what? No one responded to my first email. We'll see what happens with the 2nd complaint send today. I'm fed up and tired of paying so much money for near dial up speed. Worst internet ever. Next is complaint to the Better Business Bureau! ... View more