HATE this INTERNET!
The advertising for this internet company is VERY deceiving! I'm stuck only because nobody else services my house but I get MAYBE one movie a month on a plan I pay $70/month for after taxes. After that, I have to deal with constant hang ups or lags - sometimes every 2 minutes. I ended up buying a "dongle" for my TV & I attach my phone to it and use my mobile network to stream movies instead of using this worked internet. The only time I use Hughesnet is for downloading documents because I'm a book editor & need to get large documents several times a month. If there were a way to sue this company for false advertising, for claiming they have such good service with all of those smiling people on the website, on their brochure and... Ugh! DON'T BELIEVE IT! I've had Comcast, AT&T, and several other internet providers and bar none, Hughesnet is the ABSOLUTE WORST OF THE WORST! People here have mentioned a termination fee, & I swear, if I go to cancel & they want me to pay something like that, I'll have a fit! That's prolly why they make you autopay, so they can just TAKE what THEY say you owe when you don't pay the ETF's.13KViews4likes8Comments
Thank you HughesNet!
Just wanted to give everyone at HughesNet a shout out. We use HughesNet as a backup ISP for our Comcast service as we work from home. Every time Comcast has gone down, and in the recent weeks that has been several times. HughesNet has always been there and extremely reliable. I’ve recently, out of the blue, received a credit from HughesNet for service interruption that we never knew happened, Comcast would never do that. I’ve pretty much stopped using Comcast in whole and solely use HughesNet for working from home as I never had any connectivity issues with you guys. So again, a huge thank you for being there and knowing how to take care of your customers! PS, feel free to forward onto and contacts you may have at Comcast 😊4KViews4likes2CommentsTHIS IS THE ABSOLUTE WORST INTERNET SERVICE IMAGINABLE!
This morning my D/l speed was a 'blazing' 0.95, and my U/L speed was about 3. **bleep**! I gave up a constant speed of 10Mps with Century for this kind of crap. I have only had HughesNet for a little over a month,but without a doubt this was a mistake I regret every day I use it. I run out of my allowed usage wishing the first week. Never was told this was the way they do business. Never knew about the data limit and was told by the sales rep I could stream movies at my service level. It was either a lie or the rep knows nothing about steaming movies. Now they tell me I have to buy more tokens????...or wait a few more days to get my 'promised' full allotment of 25 Mps restored. How the heck do they get away with this type of misrepresentation in promoting their service?4.4KViews2likes7Comments
Canceling contract without penalty due to misleading sales pitch
I am extremely disappointed with the lack of integrity Hughes net has shown me as a company. I signed up for the service in march under a completely misleading sales pitch. The salesperson went out of their way to tell me that they are a college student that lives in Missouri (in tornado alley), and they never have any issues with service cutting out. This is what I was told after I asked how reliable Hughes net service is, and how it is during storms. I would NOT have signed up for Hughes net, had I not been told that misleading statement (lie). Our internet cuts off completely during any and every little storm. It rains a lot where I live, so this is completely unacceptable. Not only was I lied to for the sale, but I did not authorize any other charges on my account, nor was I presented with any information that I would have any extra charges after one month. I signed up for 64 dollars a month, including the satellite rental. I recently checked my credit card, and noticed I was being charged 75 dollars, ever since I signed up. I contacted customer service today via phone, and explained the situation. They told me that they would remove the insurance service fee that they added to my account WITHOUT my prior authorization. At that point, I was completely fed up with all of the lies and unauthorized charges, that I asked to please speak with someone about cancelling my services without penalty. It went south from there. I wasted over an hour of my time talking in circles with customer service, who even had the nerve to try and sell me more data!! If I am sold a service based on a lie, I should not have to pay for early termination, when I am beyond unsatisfied with my service. That is completely unethical and disgraceful. I have had direct tv before, and know that satellite service is not always perfect, but when a salesperson goes out of their way to assure me that Hughes net is great during storms, just to get a sale, that is where I draw the line. I would like to be contacted by someone who can assist me with this matter and waive the termination fee. I will not waste anymore time on useless phone calls with customer service who completely ignored what I called about and told me to call them whenever there's an issue. I don't have the free time to call anytime there's a storm and I lose internet. That is such an unreasonable request.2.9KViews1like1Comment