Deceptive practices to retain customers
Beware! I have been lied to by at least 2 reps as to the status of my commitment. When I called to complain and even to terminate service, reps offered me a better plan with no additional cost in order to retain my business, while ASSURING me I was still month to month with no contract or additional commitment. When on at least 2 phone calls, I reiterated over and over to the rep, to assure me that I am not under contract or commitment, and they agreed.Today when I tried to cancel service, I was told that I AM under contract and have to pay up to a $400 early termination fee.4.3KViews1like6Comments