HughesNet Not Honoring their own email.
I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support. The response indicated that I could upgrade to Gen5 20gb for $59.99. No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time. Today, I called to upgrade to this plan: Gen5 20gb for the price of $59.99. Although, your representative was very nice, she quoted the price of $69.99. I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months. Again, I told her that was not what the email said and even provided the Case ID: 116602229. She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback after the year ended for the $59.99 price. Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price. I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs. Email from HughesNet Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today. We received your email that you're asking about the service plan. Your timeand efforts are highlyappreciated. Mr. XXXXXX, It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99. Here's the details for our Generation 5 if you wish to upgrade your service. Congratulations! You have two great options to Upgrade your HughesNet service to Gen5! With this exclusive offer, you’ll get: 25Mbps download/3Mbps upload speeds Built-in Wi-fi No Hard Data Limits Bonus Zone Gen 5 Service plan and pricing. Gen5 10gb - $49.99 Gen5 20gb - $59.99 For the Equipment lease of $9.99. I hope the information above was helpful. You case Id is116602229. For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you. Thank you for writing to HughesNet. Have a great day! Sincerely, Jackie Williams HughesNet Support6.3KViews0likes2CommentsHughesNet Gen5
I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on. Is this normal? If it can be done, lets do it. If not just let me know - don't hang up. I love that when I complained about my speed something was done. I now am running at a good speed. I asked about that, too. I am interested in knowing what was done to correct that. Really curious, not complaining.5.4KViews0likes6Comments
