Help Please – Download Speed < 8 Mbps on Gen5 for WEEKS
Well I’m back again – fora few days my download speeds had recovered to normal (15-30 Mbps), but now I am back to less than 8 Mbps. My "work day" download speeds are now generally less than 8 Mbps and often around 1 Mbps! Early mornings and very late evenings speeds can be as high as 30, but I don’t work at night or before 8AM. Simple, low resolution, 5 minute, YouTube videos take 10-15 minutes to watch. This has been going on since January 3d. Here is what I have done to chase this problem down: Rebooted modem and checked speed = no change Powered off modem for 10 minutes = no change Repeated above wired directly to my modem (HT2000W) = no change I have run 90 download speed tests using testmy.net since January 3d and my average speed is 8.18 Mbps! You can see my test results at https://testmy.net/quickstats/stanleytpig I contacted Hughesnet support via chat on January 3d (Lulu Carette, case number 108575566), checked everything I was told to check, did everything I was told to do, the chat took over an hour after which timeI was told that I would be raised to engineering level support and that I would receive a call within 72 hours. I remaind at home avaliable 24 hours a day for SEVEN DAYS and did not recieve a call duing that time. Over two weeks later I received a call back, butI was not home and the caller left a call back number. I called back the next day only to fine that the “call in code” had expired and I could not speak to anyone. I have also tried the speed tests on the Hughesnet website which yielded very weird results, like taking 3-4 minutes to download the 12 meg file and speed results given are > 200 Mbps! Not possible! Web speed tests range from around 1 to 4 seconds – mostly greater than 2 seconds My system is: Gen5 (EcoStar-19-NAD); Gateway ID 15; Beam ID 71; Satellite Receive Signal Strength 99, modem HT2000W, two Windows 10 PCs (wireless and/or ethernet); 30/50 Meg plan that costs $87/per month. I have been with Hughes since 2001 – that’s 17 years and I have literally done everything that I can think of to make system work as advertised (e.g., highspeed internet and at least 60% of the advertised 25 Mbps, or 15 Mbps and 8 Mbps is not even close). It would be really nice if someone could fix this problem – perhaps one of those talented techs like Liz or Amanda could be cajoled into looking into my problem – I would greatly appreciate it. Regards to all - SkipSolved17KViews0likes12CommentsNew Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help. Kind of stinks since it was just installed yesterday. Anyway, last speed test I ran was 1.1Mbps down. Sheesh. Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at. http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety In case this can help.... I am pointed at: Satellite NameEchoStar-19-NAD Gateway ID8 Beam ID55 Outroute ID7 Thanks for the ear. ThomasSolved94KViews2likes296CommentsWhy does my laptop always open to 5GHz when I have 2GHz selected?
Because of the EXTREME consumption of bandwidth that happens no matter what I do to minimize it, I've set my Gen5 WiFi settings to 2.4GHz (see image below), since 5GHz would be even more consumptive. However, almost every single time I start up my laptop in the a.m. the WiFi connects at 5GHz anyway. What can I do to prevent this? I need to conserve every tiny byte I can! The laptop OS is Win7. I turn off the power to the modem nightly (I'm on solar power and must conserve that way as well).Solved17KViews0likes8Comments
Why does my laptop always open to 5GHz when I have 2GHz selected?
Because of the EXTREME consumption of bandwidth that happens no matter what I do to minimize it, I've set my Gen5 WiFi settings to 2.4GHz (see image below), since 5GHz would be even more consumptive. However, almost every single time I start up my laptop in the a.m. the WiFi connects at 5GHz anyway. What can I do to prevent this? I need to conserve every tiny byte I can! The laptop OS is Win7. I turn off the power to the modem nightly (I'm on solar power and must conserve that way as well).
