Intermittent internet red code 14.1.1
For the past several months my internet has been terrible. it either runs at 20-30mps or it stops competetly. Red code 14.1.1. I go and repower the modem. Somteimes it fixes itself after 15-20 mins. Sometimes it might take mutiple restarts over an hour or more. I have called tech support probably 5-6 times. Each call takes close to an hour or more. One time they told me it was the modem, but they wanted to wait till it happened again. I call when it is out, and believe it or not it ususally changes to a green 0.0.0 while i am calling! Then then tell me that since it is working then, they cannot replace the modem. Amazingly frustrating. The modem is HT2000w and new in the past year. I cannot find any loose cables.3.5KViews0likes6Comments
Intermittent slow internet speeds, HIGH variations, occasionally unusable
I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message. Called on lunch at work, got a person in India who read from a script, said the same thing, and apparently didn't know the meaning of "Intermittent." Said for me to gather data when it happens again. So it happened again, gathered data, used the email form... "ERROR 404" when I try to send. NOW the internet is sporadically getting better as the night goes on, my window seems to be closing. I was instructed by Sasha Matthews to use TestMy.Net, however I know that you on the forums here state it MIGHT not be the best test. Here are my tests, Regardless: TEST 1, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 234 kbps or 0.2 Mbps Download Speed Test Size:: 256 kB or 262144 bytes Download Binary File Transfer Speed:: 29 kB/s Upload Connection Speed:: 1559 kbps or 1.6 Mbps Upload Speed Test Size:: 1.4 MB or 1432 kB or 1466368 bytes Upload Binary File Transfer Speed:: 195 kB/s Timed:: Download: 8.966 seconds | Upload: 7.524 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:13:26 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/D6z3UctEp.qfa5LPNMT TiP Measurement Summary (Download):: Min 0.16 Mbps | Middle Avg 0.23 Mbps | Max 0.26 Mbps | 48% Variance TiP Data Points:: 0.26 Mbps, 0.16 Mbps, 0.16 Mbps, 0.26 Mbps, 0.26 Mbps, 0.24 Mbps, 0.26 Mbps, 0.26 Mbps, 0.24 Mbps, 0.23 Mbps, 0.26 Mbps, 0.18 Mbps, 0.17 Mbps, 0.26 Mbps, 0.26 Mbps, 0.25 Mbps, 0.26 Mbps, 0.25 Mbps, 0.22 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 2, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 278 kbps or 0.3 Mbps Download Speed Test Size:: 528 kB or 540672 bytes Download Binary File Transfer Speed:: 35 kB/s Upload Connection Speed:: 1992 kbps or 2 Mbps Upload Speed Test Size:: 1.3 MB or 1288 kB or 1318912 bytes Upload Binary File Transfer Speed:: 249 kB/s Timed:: Download: 15.568 seconds | Upload: 5.298 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:21:29 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/d0Az3JT7C.oiRUAVu3S TiP Measurement Summary (Download):: Min 0.19 Mbps | Middle Avg 0.27 Mbps | Max 0.74 Mbps | 113% Variance TiP Data Points:: 0.22 Mbps, 0.19 Mbps, 0.2 Mbps, 0.22 Mbps, 0.19 Mbps, 0.19 Mbps, 0.26 Mbps, 0.26 Mbps, 0.26 Mbps, 0.25 Mbps, 0.26 Mbps, 0.25 Mbps, 0.25 Mbps, 0.26 Mbps, 0.26 Mbps, 0.28 Mbps, 0.41 Mbps, 0.68 Mbps, 0.74 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 3, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 216 kbps or 0.2 Mbps Download Speed Test Size:: 256 kB or 262144 bytes Download Binary File Transfer Speed:: 27 kB/s Upload Connection Speed:: 1206 kbps or 1.2 Mbps Upload Speed Test Size:: 816 kB or 835584 bytes Upload Binary File Transfer Speed:: 151 kB/s Timed:: Download: 9.699 seconds | Upload: 5.545 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:22:31 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/2oPThWAw0.NxDWopjwt TiP Measurement Summary (Download):: Min 0.12 Mbps | Middle Avg 0.21 Mbps | Max 0.27 Mbps | 70% Variance TiP Data Points:: 0.27 Mbps, 0.25 Mbps, 0.22 Mbps, 0.12 Mbps, 0.12 Mbps, 0.23 Mbps, 0.24 Mbps, 0.24 Mbps, 0.16 Mbps, 0.17 Mbps, 0.24 Mbps, 0.19 Mbps, 0.18 Mbps, 0.25 Mbps, 0.25 Mbps, 0.23 Mbps, 0.25 Mbps, 0.25 Mbps, 0.24 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 4, Manual Test: :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 1076 kbps or 1.1 Mbps Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes Download Binary File Transfer Speed:: 135 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/F6E9QqwSC TiP Measurement Summary:: Min 0.5 Mbps | Middle Avg 1.42 Mbps | Max 3.73 Mbps | 138% Variance TiP Data Points:: 0.51 Mbps, 0.82 Mbps, 0.81 Mbps, 0.86 Mbps, 2.73 Mbps, 2.4 Mbps, 1.88 Mbps, 1.52 Mbps, 1.43 Mbps, 0.76 Mbps, 0.5 Mbps, 0.78 Mbps, 1.73 Mbps, 1.99 Mbps, 2.02 Mbps, 0.68 Mbps, 0.68 Mbps, 2.63 Mbps, 3.73 Mbps Client Stats:: https://testmy.net/compID/2229861827468 Test Time:: 2018-01-16 22:24:55 Local Time Client Location:: Target:: Dallas, TX https://dallas3.testmy.net Client Host:: https://testmy.net/hoststats/Unknown Compare:: 273% faster than client avg, 96% slower than world index 1MB Download in 7.59 Seconds - 1GB Download in ~2 Hours - 19X faster than 56K This test of exactly 12288 kB took 93.683 seconds to complete User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 5, Connectivity Test: IP Gateway J2STC035HNSIGW0101 Packet Loss 0% Average Delay 620 ms Minimum Delay 589 ms Maximum Delay 640 ms Test 6, Current Auto Test: https://testmy.net/db/h5qswjNVJ Test 7, Current Test with Speedtest.net http://www.speedtest.net/result/6972894634 Test 8, Current Test with HughesNet's own Speed Test -- DOWNLOAD SPEED: 9.78 Mbps UPLOAD SPEED: 3.28 Mbps -- As you can see, my window closed, but I noticed the degraded streaming performance and began testing. This has been happening ever since the January 1st Echostar-19-NAD downtime that I have a 3GB token of apology for still. END OF MESSAGE TEST: https://testmy.net/db/PVpOGBroY (Slow again, but not as bad) EDIT: Note: Tested the links, they show "Not found" but if you refresh the page, they show up fine. EDIT #2: Figured this is worth mention. Last Night (January 15th) the internet was barely usable. speedtest.net failed to work with "Latency Error!" showing up. using the legacy site, it took a while, but came up with a ping of ~2,000ms and speed of 0.2mbit and 0.05mbit upload. of COURSE I Didn't save it, like a dummy, but I hope all these tests of it just "Degraded" helps somewhat. I won't be able to even post this if it gets as bad as it was last night. EDIT #3: Checked speedtest.net history, last night doesn't show. Something was REALLY screwy, as it doesn't even recognize ME as the one who tested. However, I did run one on Friday, and it was acting up (Not unusable, but not good), so here is the link to that one: http://www.speedtest.net/my-result/6958022710 That should show it does get REALLY crap, even with speedtest.net.Solved8.2KViews0likes8Comments