H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.12KViews1like20Comments
Unethical customer service
In July 2016 i experienced a terrible marital situation and had to get an order for protection and move and in process of a divorce. I am loving in a friends basement with my 2 children and on long term disability with a fractured hip and getting my second hip replacement now but got my first in feb. 2017. During that time hughes net offers me a 6 month delay of service and when my time was apparently up they never contacted me at all, had my phone number, address, and email...they never contacted me once to offer me options as to what i could do. Now the place i am living has thier own internet service. I cant buy my own place till my divorce is final as you all know you cant sell or buy property during a divorce and he procrastinates severely. Hughes net turned me in to a credit bureau and i received a call from them yesterday regarding 345 dollars, i said for what, as i had no idea that hughes net even had a problem or situation with anything at all. This is obsured!! So i called hughes net to find out my options and ask why they did not contact me at all in any way...their comment back was...its not thier responsibility!!! I said that was poor customer service and i was turning them in to better business Bureau and calling attny general cuz they are not willing to work with me at all and i am so stuck in this situation and it is nobodys fault but i was even willing to meet them 1/2 way and split the cost as i am struggling with 2 kids and cant get help from county...they wanted me to pay them 345 dollars yesterday and i cant afford that. I have 78 dollars to buy groceries after all my bills with 2 kids. This is ridiculous and immortal!!Solved4.2KViews0likes1Comment