Seems kind of like extortion to me
Hi, first of all, my service got shut off after 10 days of nonpayment, thats absurd. Second of all, I went online to pay it yesterday and was told I owed $59.03 to make my balance current. I paid $59.03. An hour later, my service is still not back on so I come back to the site and now it says I owe another $32.48. I try to pay said $32.48, a popup comes up saying "You have no payments that need to be made" but my service never came back and 12 hours later, $32.48 was automatically debited from my bank account. Your chat agents are useless and somebody needs to explain this to me in plain english because your chat agents make it sound like you guys can just add whatever charges you want AFTER a balance is brought current to keep their service disconnected. That is borderline extortion. I have screenshots of everything every step of the way but I have nowhere to send them and Ive talked to about 3 people who clearly have no idea what is happening or how to help people.2.6KViews0likes4Comments