Seems kind of like extortion to me

The HughesNet representatives on his site won't be back until Monday during business hours.  Have you tried calling the toll-free number?

When you say that you don't have service, do you mean your speed is throttled?  If so, this happens when you've run out of data. If that's the case, your system won't come back to full speed until your data cycle starts again or until you buy tokens. 

If you're able to go to the modem page at http://192.168.0.1/#!/home/status, what is the 3 digit number next to State Code?

Good morning Rezz540,

I see it's your first post here, so welcome to the community! I can certainly look into this for you. If one is on autopay and we aren't able to collect payment on the due date, yes we will suspend service until payment is submitted. There will be plenty of notices and reminders, however, before that point is reached.

I apologize for our rep only taking  around $60 when your May bill's amount due was actually $91.51. We set the wrong expectation, so I understand your frustration when you learned that more than $60 was due. 

Moving forward, you can view your bill online and see the breakdown of what's owed to prevent any surprises.  Here's a guide on viewing and understanding your bill.

Since you upgraded to the 30 GB plan, there were prorated adjustments on your latest bill, but your typical monthly bill should be around $91 with your 30 GB plan fee ($75), lease fee ($15), and tax, as long as there aren't any additional purchases.

Hope that clears things up!

Thanks,

Liz

My service was not throttled. It was completely shut off after 10 days of my bill being due. 

People on chat and the phone pretty much told me that Hughesnet can add whatever charges they want at any time and theres nothing we can do about it.

I was told to pay $59.03 to have my service reconnected so I did. I was told it would be back on in an hour. Never came back on so I called again and they said I owed them another $40 before they would reactivate my service. I refused because this practice doesnt seem ethical and I only had a few dollars left until payday which is still almost 2 weeks away. TWELVE HOURS LATER,  they automatically took the $32.48 out of my bank account and left me $70 negative for a charge that I did not authorize.

Customer service does not care that I did not authorize the payment, they told me theres nothing they or I can do about it.

Im at my wits end with this company but they have a monopoly where I live and I cant get anything else all the way out here. I guess thats why they figure they can treat people this way.