Didn't get the promotional credits as described
Your agent tricked me into signing up for the next service level on my complaint call for slow service. That's a new topic for later. But part of what he stated was that I'd get a $100 promotional credit for 12 months of the upgraded service. My first credit was only 6.45 due to the partial month. One would expect if you give credits for a partial month at the beginning, you must also give partial credits at the end of the promotion. So the final month should have included a $93.55 promotional credit in order for me to get the $1200 I was led to believe I would get against my bill. But that final partial month ignored my remaining credit and I did not get the last $93.55 that anyone would have expected to get. This strikes me as very shady. If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1143.55 wouldn't they? No, because your agent didn't explain the promotion carefully or clearly. He was just trying to make a commission and didn't care if I was cheated or not. I want $93.55 from my last CC charge refunded to my card. That's only fair.Solved4.2KViews1like7Comments