Your agent tricked me into signing up for the next service level on my complaint call for slow service. That's a new topic for later. But part of what he stated was that I'd get a $100 promotional credit for 12 months of the upgraded service. My first credit was only 6.45 due to the partial month. One would expect if you give credits for a partial month at the beginning, you must also give partial credits at the end of the promotion. So the final month should have included a $93.55 promotional credit in order for me to get the $1200 I was led to believe I would get against my bill. But that final partial month ignored my remaining credit and I did not get the last $93.55 that anyone would have expected to get. This strikes me as very shady. If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1143.55 wouldn't they? No, because your agent didn't explain the promotion carefully or clearly. He was just trying to make a commission and didn't care if I was cheated or not. I want $93.55 from my last CC charge refunded to my card. That's only fair.
The corporate reps on this site can investigate your claim (provided you're a residential and not a business subscriber) and see what's going on. They're around M-F during business hours. Hopefully you'll hear from them next week.
Thank you. That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days.
For those who may be reading this thread I see a typo in my sentence 5th from the end. It should have read "If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1106.45 wouldn't they?" Arithmetic skills fade around midnight.
"That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days. "
The phone reps are available 24/7, but are first tier responders, which means they can only do so much (and in most cases, what they can do is plenty) and are mandated to leave some decisions to higher tier support.
The reps here are corporate reps and work 8 hour days, M-F (less if they're part time). They reply during their working hours. Being at the corporate level, they are more highly placed and can make decisions the other reps can't.
You can always call the phone line and ask to be transferred to an account rep, but that office is also a 9-5, Monday to Friday office.
You posted here on Friday, which may have been a holiday for office workers (observation of Veterans Day), so accounts and corporate may have been closed.
I sympathise with your frustration, and I hope someone will reply to you promptly on Monday.
Welcome to the community and I am sorry to hear this. Definitely sounds like there was some miscommunication here. Please private message me the phone number associated with your account so I can locate you in the system before any investigation can start. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . I will begin right away once I receive this. -Damian
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Your agent tricked me into signing up for the next service level on my complaint call for slow service. That's a new topic for later. But part of what he stated was that I'd get a $100 promotional credit for 12 months of the upgraded service. My first credit was only 6.45 due to the partial month. One would expect if you give credits for a partial month at the beginning, you must also give partial credits at the end of the promotion. So the final month should have included a $93.55 promotional credit in order for me to get the $1200 I was led to believe I would get against my bill. But that final partial month ignored my remaining credit and I did not get the last $93.55 that anyone would have expected to get. This strikes me as very shady. If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1143.55 wouldn't they? No, because your agent didn't explain the promotion carefully or clearly. He was just trying to make a commission and didn't care if I was cheated or not. I want $93.55 from my last CC charge refunded to my card. That's only fair.
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Your agent tricked me into signing up for the next service level on my complaint call for slow service. That's a new topic for later. But part of what he stated was that I'd get a $100 promotional credit for 12 months of the upgraded service. My first credit was only 6.45 due to the partial month. One would expect if you give credits for a partial month at the beginning, you must also give partial credits at the end of the promotion. So the final month should have included a $93.55 promotional credit in order for me to get the $1200 I was led to believe I would get against my bill. But that final partial month ignored my remaining credit and I did not get the last $93.55 that anyone would have expected to get. This strikes me as very shady. If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1143.55 wouldn't they? No, because your agent didn't explain the promotion carefully or clearly. He was just trying to make a commission and didn't care if I was cheated or not. I want $93.55 from my last CC charge refunded to my card. That's only fair.
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Didn't get the promotional credits as described","moderationData":{"__ref":"ModerationData:moderation_data:140940"},"body":"
The corporate reps on this site can investigate your claim (provided you're a residential and not a business subscriber) and see what's going on. They're around M-F during business hours. Hopefully you'll hear from them next week.
The corporate reps on this site can investigate your claim (provided you're a residential and not a business subscriber) and see what's going on. They're around M-F during business hours. Hopefully you'll hear from them next week.
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Thank you. That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days.
For those who may be reading this thread I see a typo in my sentence 5th from the end. It should have read \"If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1106.45 wouldn't they?\" Arithmetic skills fade around midnight.
Thank you. That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days.
For those who may be reading this thread I see a typo in my sentence 5th from the end. It should have read \"If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1106.45 wouldn't they?\" Arithmetic skills fade around midnight.
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\"That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days. \"
The phone reps are available 24/7, but are first tier responders, which means they can only do so much (and in most cases, what they can do is plenty) and are mandated to leave some decisions to higher tier support.
The reps here are corporate reps and work 8 hour days, M-F (less if they're part time). They reply during their working hours. Being at the corporate level, they are more highly placed and can make decisions the other reps can't.
You can always call the phone line and ask to be transferred to an account rep, but that office is also a 9-5, Monday to Friday office.
You posted here on Friday, which may have been a holiday for office workers (observation of Veterans Day), so accounts and corporate may have been closed.
I sympathise with your frustration, and I hope someone will reply to you promptly on Monday.
\"That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days. \"
The phone reps are available 24/7, but are first tier responders, which means they can only do so much (and in most cases, what they can do is plenty) and are mandated to leave some decisions to higher tier support.
The reps here are corporate reps and work 8 hour days, M-F (less if they're part time). They reply during their working hours. Being at the corporate level, they are more highly placed and can make decisions the other reps can't.
You can always call the phone line and ask to be transferred to an account rep, but that office is also a 9-5, Monday to Friday office.
You posted here on Friday, which may have been a holiday for office workers (observation of Veterans Day), so accounts and corporate may have been closed.
I sympathise with your frustration, and I hope someone will reply to you promptly on Monday.
\"Arithmetic skills fade around midnight.\"
So true. 🤣
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Welcome to the community and I am sorry to hear this. Definitely sounds like there was some miscommunication here. Please private message me the phone number associated with your account so I can locate you in the system before any investigation can start. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . I will begin right away once I receive this. -Damian
Welcome to the community and I am sorry to hear this. Definitely sounds like there was some miscommunication here. Please private message me the phone number associated with your account so I can locate you in the system before any investigation can start. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . I will begin right away once I receive this. -Damian
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I completely understand. I am happy to have been a able to resolve this particular issue and I wish you luck with the next steps of getting your other issue resolved. The credit was applied to your account today 11/13/2023 and will start on your December bill in the amount of $30 off for 3 months. Your case number is #156065750 you have a great evening as well. -Damian
I completely understand. I am happy to have been a able to resolve this particular issue and I wish you luck with the next steps of getting your other issue resolved. The credit was applied to your account today 11/13/2023 and will start on your December bill in the amount of $30 off for 3 months. Your case number is #156065750 you have a great evening as well. -Damian
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