Sales Call Review
we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughesnet-gen5 It clearly says I will experience "If you exceed your monthly plan data, you will experience reduced speeds, typically1-3 Mbps, until the next billing cycle." I am a CISCO engineer who works constantly through the internet. my required speed is around 56kbps. or around 256 kbps for some jobs. I was told repeatedly that when my data plan was used the 20 Gbs no problem my speed would be reduced to 1 to 3 mbps. That 1 MBPS is still acceptable, however since having the internet for 2 months, we have found that even when I disconnected everything, and I use a fresh OS install connected by ethernet we get speeds WAY under 1 mbps. When I contacted customer support I spent 6 hours of my time-wasting asking for them to check my connection only to have them refer me to the FUA. I want someone to check our sales call and tell me why we are getting speeds way under 3, or 1 mbps?12KViews0likes20Comments
THIS IS THE ABSOLUTE WORST INTERNET SERVICE IMAGINABLE!
This morning my D/l speed was a 'blazing' 0.95, and my U/L speed was about 3. **bleep**! I gave up a constant speed of 10Mps with Century for this kind of crap. I have only had HughesNet for a little over a month,but without a doubt this was a mistake I regret every day I use it. I run out of my allowed usage wishing the first week. Never was told this was the way they do business. Never knew about the data limit and was told by the sales rep I could stream movies at my service level. It was either a lie or the rep knows nothing about steaming movies. Now they tell me I have to buy more tokens????...or wait a few more days to get my 'promised' full allotment of 25 Mps restored. How the heck do they get away with this type of misrepresentation in promoting their service?4.4KViews2likes7Comments