Forum Discussion

icyman61's avatar
icyman61
Freshman
5 years ago

Sales Call Review

we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page.

 

https://www.hughesnet.com/about/hughesnet-gen5

 

It clearly says I will experience "If you exceed your monthly plan data, you will experience reduced speeds, typically1-3 Mbps, until the next billing cycle."

 

I am a CISCO engineer who works constantly through the internet. my required speed is around 56kbps. or around 256 kbps for some jobs. I was told repeatedly that when my data plan was used the 20 Gbs no problem my speed would be reduced to 1 to 3 mbps. That 1 MBPS is still acceptable, however since having the internet for 2 months, we have found that even when I disconnected everything, and I use a fresh OS install connected by ethernet we get speeds WAY under 1 mbps.

 

When I contacted customer support I spent 6 hours of my time-wasting asking for them to check my connection only to have them refer me to the FUA.

 

I want someone to check our sales call and tell me why we are getting speeds way under 3, or 1 mbps?

call
Review
Sales
  • Damian's avatar
    Damian
    Moderator
    5 years ago

    icyman61,

     

    Thank you for contacting us. Your grounds for this request are invalid until an actual issue has been determined and documented that conflicts with the information you received on your sales call. There are many things that could be causing slow speeds. Please let me know if you would like me to troubleshoot the service.  

     

    -Damian 

    • icyman61's avatar
      icyman61
      Freshman
      5 years ago

      invald?

       

      I was told I would get 1 to 3 MBPS and I am not getting even 1 MBPS! Not even 1/2 MBPS.

       

      So telling me I am going to get 1 to 3 MBPS and me not even receiving half of a Megabyte is not grounds for a sales call review?

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Who told you that you were going to get 1-3Mbps?  This is not a guarantee. 

         

        According to the Fair Access Policy, "The speed of the Services may be reduced to as low as or lower than 1 Mbps." (Source:https://legal.hughesnet.com/FairAccessPolicyGen5.cfm)

         

         

        icyman61 wrote:

        invald?

         

        I was told I would get 1 to 3 MBPS and I am not getting even 1 MBPS! Not even 1/2 MBPS.

         

        So telling me I am going to get 1 to 3 MBPS and me not even receiving half of a Megabyte is not grounds for a sales call review?

         

         

         

         

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    icyman61 

     

    My suggestion for requesting a sales call review was because of what you stated you were told during that call.  Unfortunately, the request here also included unrelated information that muddled the reason for the request.  No web pages have anything to do with this sales call review request.  So, if I can make a suggestion, here's an example of what a sales call request should be, using your given info and describing the specific reason for the request....

     

    "I'd like to request a sales call review.  During that call I was assured that I would receive speeds of between 1 and 3Mbps when I ran out of data, and I'm not getting those speeds.  I'm instead getting speeds of around 90Kbps and 180Kbps.  When I called about not receiving the speeds I was told I would they said that there was nothing that could be done, as speeds are not guaranteed.  Because of this discrepancy I'd like to have the call reviewed."   

     

    Also, keep in mind that only the actual call in which the sale was made is recorded and applicable to this review request.