Canceled due to Inaccurate billing and poor service
I have had repeated poor service for the two years of my contract. In July I was charged double $150 for a 25gb token. I was then told I probably hit the purchase button twice. When I pointed out that the invoice says 1 token for $150, they said the invoice had an error but the charge was correct. I have canceled service and will post my experience on as many consumer websites as possible to hopefully prevent others from being cheated with poor service and overbilling.2.5KViews3likes3CommentsAbsolutely Livid
As a business customer, I thought I would have been dealt with far better. I am making an official complaint and will follow this up with a legal letter. I have had this service for a little over a couple of months and the service has been the worst I have ever have. Now don't get me wrong, the techs who came and visited my property several times were more than professional but the fact I have had to have techs come out several times because the service is severely under par, is bad. As a media publishing and legal marketing company, I rely on the internet and I am just not getting the service. After going through every possible technical issue and having new equipment installed, I am still having problems. Finally, after exhausting all possible avenues, including tech visits, I decided I would have to more than likely part company, but as I was told, in order to do that I would have to pay over 1100 dollars to get out of the contract. When the service is substandard and I am not receiving anywhere near the service level I am supposed to receive, why should I have to pay. What company in their right mind tries to force you to pay them an exorbitantamount after they do not provide you with the service they are supposed to. Even with the obligatory statements of not guaranteeing a speed, there is some caveat that it should be adequate enough for using the net. When sold this, it was sold to me on the basis of being able to do exactly what was needed to run my business. Case after case after case, all possible avenues exhausted yet I am told there's no way I can get out without paying them 1100 or more dollars to do so. I am going to take this further and the last agent was not courteous or even remotely understanding. I am severely disappointedin this company. I will make sure I review accordingly and distribute said experience. At the very least, Hughes net should understand for a small company that when you rely on the service to run yourbusiness and you can't because it is substandard, why should you be forced into submission and pay what is tantamount to highway robbery.3.3KViews1like5Comments
Customer Service Complaint
I have been having connection issues with Hughesnet from my first month of service. I take online classes and cannot stay connected long enough to get through an hour long class. Last month after I had paid my bill Hughesnet reversed payment for some unknown reason and charged me a $25.00 return payment fee. NOTE: HUGHESNET not my bank reversed this payment, it isn't even showing up for my bank as a returned payment, with the bank it shows only a single transaction, my payment and it cleared the day after I posted it! So, I contacted customer support to find out why this happend. I got a tech who did NOT speak English as his first language. This is the actual email confirmation response I received. "Contact Reason: Billing Info - Explanation of Charges - Educated Customer"Whoa! Educated customer!!!!! Sorry but I do NOT need a ignorant tech support person educating me on anything!!! Offended, **bleep** yes I am! I was biting the bullet with bad connection service until this little piss ant decided that he had educated me. I had to go away on a business trip the day after this call, when I came home they had disconnected my internet for nonpayment. I sent support a copy of my bank statements showing I had paid, nothing, crickets......totally ignored. After waiting a few days I contacted my bank and had the payment reversed! Not getting my money after being so insulting and then ignoring me when I was paid in full on my account. I am stuck with this dang 2 year contract paying over $80 a month for service I can't use and I can't get a live person that speaks English as their first language on the phone if I can even get anyone to answer I am surprised. If you know anyone thinking about using Hughesnet tell them to run as fast as they can. I have had nothing but problems from the day the tech showed up to install the dish on. I won't even go into all the details and multiple trips from another state just getting this company to plant a dish entailed. I will say this, I WILL NOT CUT DOWN ANOTHER TREE for this company!4KViews1like3Comments