connection

2 Topics

Intermittent Service since 5/28/23 (When My Service Renewed) - Stat Code 12.1.19
Since my service (data) renewed on 5/28/23 I have had an intermittent internet connection that can barely do anything. There has been a Stat Code 12.1.19 displaying since even though the System Status and System Information are both green. Periodically, the System Status will turn yellow or red. The weather in my area has been clear up until today - it is partly cloudy. I have tried calling support and using live chat but cannot sit on hold waiting forever to connect with an agent. If any agent on here sees this, can you please help me out?
Pstemarie
2 years ago Place Tech Support
2.2KViews
0likes
3Comments
Modem still not working
So they sent me a replacement modem and it is still doing the same thing. I plug it in and the power light comes on, then the bottom 4 lights come on for a few seconds, then the bottom 4 lights go off and the power light stays on for about 30 seconds then all lights go off and it starts that process all over. There is no connection at all! The modem/router just keeps cycling through the lights. I have checked all visual cables and connections and nothing is chewed or disrupted. I have not had internet for about a month now. This is ridiculous, and I am not planning on paying $95 to have them come fix the problem. I would rather cancel my service!
Solved
Cowgirl4life76
4 years ago Place Tech Support
7KViews
0likes
12Comments