Multiple Disconnects, Awaiting Engineers >5 weeks, Misrepresented Speeds
1) I have contacted HughesNet Tech Support multiple times. Each time, it is due to the internet either being down completely or being spotty, ranging around 1-6 mbps. Each time, the issue is temporarily resolved only to fail again soon thereafter. 2) In addition, despite being assured multiple times over the phone that I would receive credits to my account for the lack of service, I have not received them. 3) Furthermore, when trying to call billing, my call is always disconnected after being patched through to the service representative. 4) The invoices are minimally informational and do not clarify where the > $20 added to my account each month is from. 5) After speaking with TechSupport, I was referred to the engineering team who has yet to contact me despite my calling many times to follow-up on their addressing my internet problems. 6) Despitenot having internet service for the majority of my 4 monhtswith HughesNet, I have paid hundreds of dollars. 7) Each time I am contacted by Customer Service after submitting surveys following Tech Support services, I am told there is nothing that can be done to resolve theissue but wait for the engineering team. 8) Over the phone when first establishing service, I did not verbally agree to automatic payment renewal. I would like to open a case on this and have the audiofile scrubbed to verify this took place. I've been directed by Customer Service to create this community thread in the hopes that the internet issueswill actually be resolved. Moderator, please address each issue as it is numbered in this thread.4.9KViews0likes4Comments
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