Keep Losing Gateway Connection
Hello all, we've had service for over a year now and though it's been a bit slow at times the reliablility has been excellent until a couple days ago. We had a really bad windstorm and in the evening we started experiencing disconnections, I checked the system status page and our signal was fluctuating between 60 and 120, I went outside and sure enough the reciever was wobbling in the wind pretty badly and some of the nuts had loosened. I tied everything down and re-tightend the nuts and made sure the dish was pointed in the right direction (I was checking the signal on my phones web browser) assuming that would fix it once the weather cleared, but here we are now with barely a light breeze and over 120 signal and our gateway keeps disconnecting. Like every minute or so I'll lose internet for another two minutes or so, (it seems to be out more than it's in). I did multiple connectivity test and sometimes I'll get good connection to the gateway, other times I'll get no connection. But my satellite signal strength remains relatively steady between 119-125. What could cause this issue? I checked all the cables and they are also tight and clean. The only error code that I've seen was Satellite Recieve Status 11.3.1, and sometmes TCP Acceleration will be down or Web Acceleration or I'd see IP Gateway Association State Associating...But sometimes no errors or problems will be visible on the status page and yet I have no connection to the internet, to be clear it's not slow I have an app that constantly monitors my bandwidth usage in realtime, when I have no internet I see no data coming in through the app, if something was loading however slowly the app would show some data coming through.Please help we need reliable internet for work. Thank you for your time.Solved4.3KViews0likes6Comments