Early Termination
I called into the HughesNet service on or about Jan. 30, 2019. I spoke with the representative and explained to him exactly what I needed the service for. My grandson does online schooling. The representative assured me that this service would work for my grandson. The representative stated that it would ge a good idea, because if it isn't working for him, that I could cancel at anytime. I took him for his word and had HughesNet install their equipment. After less than 30 days my grandson complained that it was very slow and not doing what he needed. I called in to HughesNet today (3-4-19), to explain to the representative that it is not working for my grandson and I needed to cancel the service. She stated that it would be a $400.00 fee if I cancelled today. Let them check and see what they could do different before I cancelled. I stated that I just wanted to cancel the service, and why would I be charged $400.00 just to cancel for a months service. She stated that I needed to go back and look at my contract. I told her that the representative stated that there was no commitment and I could cancel at anytime, because he understood that it was for the online schooling. So its not working for that purpose and I want to cancel. And HughesNes would charge me an extra $300.00 for the equipment if not returned. But the $400.00 for cancelling, I'm not getting. When I was told there was no commitment.