gen5
2 Topics
HughesNet Not Honoring their own email.
I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support. The response indicated that I could upgrade to Gen5 20gb for $59.99. No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time. Today, I called to upgrade to this plan: Gen5 20gb for the price of $59.99. Although, your representative was very nice, she quoted the price of $69.99. I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months. Again, I told her that was not what the email said and even provided the Case ID: 116602229. She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback after the year ended for the $59.99 price. Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price. I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs. Email from HughesNet Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today. We received your email that you're asking about the service plan. Your time and efforts are highly appreciated. Mr. XXXXXX , It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99. Here's the details for our Generation 5 if you wish to upgrade your service. Congratulations! You have two great options to Upgrade your HughesNet service to Gen5! With this exclusive offer, you’ll get: 25Mbps download/3Mbps upload speeds Built-in Wi-fi No Hard Data Limits Bonus Zone Gen 5 Service plan and pricing. Gen5 10gb - $49.99 Gen5 20gb - $59.99 For the Equipment lease of $9.99. I hope the information above was helpful. You case Id is 116602229. For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you. Thank you for writing to HughesNet. Have a great day! Sincerely, Jackie Williams HughesNet Support6.4KViews0likes2CommentsHughesNet Gen5
I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on. Is this normal? If it can be done, lets do it. If not just let me know - don't hang up. I love that when I complained about my speed something was done. I now am running at a good speed. I asked about that, too. I am interested in knowing what was done to correct that. Really curious, not complaining.5.5KViews0likes6Comments
