phone

5 Topics

Using an external VoIP product
My employer has a phone system for all remote employees called Communicator which uses a softphone VoIP feature for outgoing and incoming calls using a number based at their HQ. My Outgoing voice signal is illegible buzzing sounds and other noises. I have the Hughes voice service but as far as I can tell, the only calling I can do is by plugging a traditional phone into ATA jack. Is this the only way to utilize the voice service or am I missing a simple concept or installation procedure?
bearpaw5092
11 months ago Place Tech Support
577Views
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0Comments
Phone failure
Phone does not dial out and doesn't receive calls. Have a dial tone and messages show up on my phone and can here the message alert. I have re-booted satellite and re-booted the phone unit by unplugging and plugging back in after 30 seconds. Chat agent said I need to call in to have repaired. LOL, how can I do that when my phone won't dial out and I have no cell service where I live. Told agent if cell worked out here, I wouldn't need satellite phone.
Solved
Cabooose2
3 years ago Place Tech Support
3.5KViews
0likes
5Comments
Voice ata equipment
Is a phone included with Voice ata equipment?
Solved
BradE
6 years ago Place Tech Support
2.5KViews
0likes
2Comments
Number released for porting
More than two years ago, I ported my landline over to HN and was generally happy with the service. That is until the last several months. I've been plagued by dropped calls. They seemed to fix the issue once by replacing the modem and telephone device. But they have returned. I've decided I'm going to have to go back to the LEC. I'll keep my HN internet since it works as expected. My question is this: How do I go about getting HN to release my number to be ported back to the LEC?
pacetree
7 years ago Place myAccount and Billing
1.7KViews
0likes
1Comment
Callers voice on other end of call is garbled
Similar problem to others - Issue happens whether I call someone or receive a call. In all cases, I can be clearly heard (I ask) but I get varying levels of digital artifacts that get to the point of being completely unintelligible. Problem has been off ond on for at least a month, and lately was getting worse. I opened a trouble ticket, asked to just use a corded phone rahter than wireless with an answering machine. After 24 hours - No difference at all. Called back - Voice support was very nice - sent some commands to modem, checked my cable connections, had me shut down ./ restart... Same problem - Callers hear me fine, I occasionally get a clear spot for a few words and then garbled again. Not often, I get a clear call if it's very short in duration. The issue seems to be the same as last year when it took several months to get a software patch installed for a permanent fix. I found on the forum that a temp patch could be requested, and it worked for a short time, but had to be redone at frequent intervals. The issue has cropped up in perfect blue sky weather, day or night, warm or cold. I kinda doubt it's environmental. It isn't the same wireless answering machine and phones that have been working fine, and sometimes do work fine, and I've proved that because the same issue happens with a corded phone. The last time the problem was caused by an installed software upgrade that was a clear failure. It sounds like the same thing happened again. Is there a work around to this problem? It doesn't seem to be isolated. I've opened two different tickets
Solved
JustaMinute
7 years ago Place Tech Support
7.4KViews
0likes
10Comments