Horrible Service and even worse customer service
How has this company stayed on business, I have NEVER had so many issues with company in such a short amount of time (less than 2 months) this internet service is basically useless, have to disconnect cell phones from wifi as soon as we get home, have to use the hotspot on our phones to be able to take care of any business that requires the internet from our laptops. We have a smart home with Alexa, Ring Security, smart Sprinkler controller, smart Garage Door opener, etc. The rep at hughesnet stated that we have to many devices and would need to disconnect them!! WHAT!?!? This is not acceptable, we have next door neighbors that use a competitor, they have 3 kids, same smart home devices that we do and they have zero issues. Trying to cancel this useless service, but hughesnet will not listen to our concerns, all they keep saying is "you are more than welcome to cancel and pay us the $395.00 early termination fee" REALLY!?!? Force us to pay ETF when they can't provide us what we need. I am mind blown! I've had to put a block on my credit card so they dont continue to charge us, we will not pay our hard earned money for this kind of crappy service!5.4KViews4likes9Comments