Hi ecoalex!
Thanks for reaching out, I've reviewed your billing history and while the ETF does appear on your latest bill, it was offset by an adjustment in the previous bill. You can review this if you're currently logged into my.hughesnet.com, just navigate to the the bill from Dec 18 - Jan18 via the dropdown menu on the Billing Summary page.
Click on the Bill Details button on the bottom right.
A new window will pop up with a detailed bill. In the Payment and Adjustments section, you'll see the ETF adjustment. Hope that makes sense, but feel free to ask any other questions if you need any other clarification!
-Liz
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