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shadowwalker.20
Junior
3 years ago
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Account Charges new bill shows I did not pay last month

I mailed out last month's bill on 4/30/2022 with a check. Due date was 5/21/2022.Today I got new bill and it shows I did not pay and is showing double. I have never missed a bill since i have had int...
Damian.Liz.Remy
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shadowwalker.20
Junior
3 years ago
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Liz, OK If you check bill summary, It shows bill due 6/20/2022 -$90.92. Keep going down  shows 4/21/2022-5/21/20222. $90.92 past due and the total due is $181.84 as our bill in mail states. So should I just Pay the $90.92 by 6/20/2022 and all will be fine? Thank you Herbert

Liz's avatar
Liz
Moderator
3 years ago
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Correct, just pay the $90.92 by 6/20 and you're good. The $181.84 is there because your payment for that billing cycle (check 2548) wasn't processed until later. The current amount due is now $90.92 instead of $181.84 because the check was processed.

 

-Liz

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Charges new bill shows I did not pay last month","id":"message:137652","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:29827"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:137652"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137652"},"body@stripHtml({\"truncateLength\":200})":" I mailed out last month's bill on 4/30/2022 with a check. Due date was 5/21/2022.Today I got new bill and it shows I did not pay and is showing double. I have never missed a bill since i have had int...","body@stringLength":"387","rawBody":"

I mailed out last month's bill on 4/30/2022 with a check. Due date was 5/21/2022.Today I got new bill and it shows I did not pay and is showing double. I have never missed a bill since i have had internert with you. Been a member since 11/21/2015. I always mail out bill with in a couple of days getting the bill. I checked billing and it is showing double. Thank You Herbert Cook

","kudosSumWeight":0,"postTime":"2022-05-28T14:37:10.063-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Damian.Liz.Remy","text":"Damian.Liz.Remy","time":"2022-05-28T14:37:10.063-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:137652_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4485},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:137652":{"__typename":"Conversation","id":"conversation:137652","solved":true,"topic":{"__ref":"ForumTopicMessage:message:137652"},"lastPostingActivityTime":"2022-06-01T13:35:22.910-04:00","lastPostTime":"2022-06-01T13:35:22.910-04:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:137652":{"__typename":"ModerationData","id":"moderation_data:137652","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:137652_1":{"__typename":"Revision","id":"revision:137652_1","lastEditTime":"2022-05-28T14:37:10.063-04:00"},"AcceptedSolutionMessage:message:137678":{"__typename":"AcceptedSolutionMessage","id":"message:137678","conversation":{"__ref":"Conversation:conversation:137652"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":137678,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:137677"},"subject":"Re: Account Charges new bill shows I did not pay last month","moderationData":{"__ref":"ModerationData:moderation_data:137678"},"body":"

Correct, just pay the $90.92 by 6/20 and you're good. The $181.84 is there because your payment for that billing cycle (check 2548) wasn't processed until later. The current amount due is now $90.92 instead of $181.84 because the check was processed.

\n

 

\n

-Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2022-06-01T13:35:22.910-04:00","lastPublishTime":"2022-06-01T13:35:22.910-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4309},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:137652/message:137678","readOnly":true,"editFrozen":false,"body@stringLength":"283","rawBody":"

Correct, just pay the $90.92 by 6/20 and you're good. The $181.84 is there because your payment for that billing cycle (check 2548) wasn't processed until later. The current amount due is now $90.92 instead of $181.84 because the check was processed.

\n

 

\n

-Liz

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Liz, OK If you check bill summary, It shows bill due 6/20/2022 -$90.92. Keep going down  shows 4/21/2022-5/21/20222. $90.92 past due and the total due is $181.84 as our bill in mail states. So should I just Pay the $90.92 by 6/20/2022 and all will be fine? Thank you Herbert

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Liz, OK If you check bill summary, It shows bill due 6/20/2022 -$90.92. Keep going down  shows 4/21/2022-5/21/20222. $90.92 past due and the total due is $181.84 as our bill in mail states. So should I just Pay the $90.92 by 6/20/2022 and all will be fine? Thank you Herbert

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