Account duration and billing.
I would like to address that there is no way for me to find out (without going through an arduous phone conversation) how long I have held service with HughesNet. The amount of account informatio...
Forum Discussion
Hi catsrgr8,
I see it's your first post here, so welcome to the community! I've pulled up your account and I see your site has been active since Oct 5, 2017. Early Termination Fees aren't considered until an attempt to address your service performance concerns has been made. Your account history shows no calls or other contact to our other support channels, but since you're here now, we can start troubleshooting if you'd like to work with us! :)
I'd like to point out that you're currently subject to our Fair Access Policy, so that is the main reason your speeds have been reduced. You do have 3 tokens available to use if you would like to restore speeds.
To use your data tokens, access your Usage Meter (the application or online).
Click the Buy Tokens button.
The next screen will show you the number of tokens available for use.
Click the Use link next to the the number of tokens you have.
This will increase your TOKEN BYTES AVAILABLE amount, not your Anytime Bytes, and restore speeds.
Please tell us more about your experience with the service so we can better assist.
Your cooperation, patience, and understanding are much appreciated.
Hi catsrgr8,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
