Forum Discussion

shells1's avatar
shells1
New Poster
11 months ago

Added services

Hello can someone please help me get the express repair and Norton 360 deluxe services removed from my account? I never requested them and have been told by 3 agents they would be removed also will not allow me to online in my account. Ive been charged for last 3 months (how long had hughesnet service) and am feeling really afraid I made a huge mistake getting a internet plan with them.They had my phone number, address and email all incorrect I finally found out after difficulty making my online account (was unable for 1st month) which began my doubts and now I keep being lied to about these wrongly added unused,unneeded services that I cannot afford. No supervisors??? Not good...help please. Thanks

help
  • Damian's avatar
    Damian
    Moderator
    11 months ago

    shells1,

     

    Thank you for posting and I am sorry to hear this. I can not make account level changes such as removing's features from your account but I can research the account to see if they have actually been removed or not. Please private message me the phone number associated with your account so I an locate you in the system. You can click this link to message me the information https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian 

  • Damian's avatar
    Damian
    Moderator
    11 months ago

    shells1,

     

    Thank you for providing me that info. From what I see, there is only 1 case where it was documented you asked to remove Express repair and Norton. Your request was not possible at the time due to a pending order that was present on the account during the call. There are no current pending orders that I see so you should be able to call and have them officially removed now. Sorry if you experienced any miscommunication previously. -Damian