Forum Discussion

10 years ago

After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

I just purchased internet with hugged net due to moving into a place someone had an outlandish bill with century link(great service) they Have not came out and installed anything yet; what I'm asking is should I try to fond service somewhere else? Can I cancel the contract since ity hasn't started yet and get my money back?

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1739990369000","value":{"title":"Query Handler"},"localOverride":false},"User:user:30117":{"__typename":"User","id":"user:30117","uid":30117,"login":"Melissa 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reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?","moderationData":{"__ref":"ModerationData:moderation_data:18574"},"body":"I have the HT 1100 modem, how do I know if it is an Jupiter, brand new dish !!!???","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"82","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-01-26T13:01:00.000-05:00","lastPublishTime":"2016-01-26T13:01:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":4333},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:18516/message:18574","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"82","rawBody":"I have the HT 1100 modem, how do I know if it is an Jupiter, brand new dish !!!???","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18574_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:17148":{"__typename":"User","id":"user:17148","uid":17148,"login":"Pawnee 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reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?","moderationData":{"__ref":"ModerationData:moderation_data:18573"},"body":"Hey Brandon

I stream music all the time without any video Soma or other radio doesn't use very much data at all.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-11-10T16:14:00.000-05:00","lastPublishTime":"2015-11-10T16:14:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":4352},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:18516/message:18573","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"123","rawBody":"Hey Brandon

I stream music all the time without any video Soma or other radio doesn't use very much data at all.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18573_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:27279":{"__typename":"User","id":"user:27279","uid":27279,"login":"Brandon Carter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-10-21T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:ssqng67387/user:27279"},"ModerationData:moderation_data:18572":{"__typename":"ModerationData","id":"moderation_data:18572","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18572":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:27279"},"id":"message:18572","revisionNum":1,"uid":18572,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:18516"},"conversation":{"__ref":"Conversation:conversation:18516"},"subject":"Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?","moderationData":{"__ref":"ModerationData:moderation_data:18572"},"body":"Their not there... Jmtay200... If you stream or have access to other otptions, then please go with them... If there's a problem create a new problem forum with case #, or the issue... Don't influence others by your experience, unless it's validated...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-11-10T08:34:00.000-05:00","lastPublishTime":"2015-11-10T08:34:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":4318},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:18516/message:18572","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"251","rawBody":"Their not there... Jmtay200... If you stream or have access to other otptions, then please go with them... If there's a problem create a new problem forum with case #, or the issue... Don't influence others by your experience, unless it's validated...","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18572_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:18571":{"__typename":"ModerationData","id":"moderation_data:18571","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18571":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:27279"},"id":"message:18571","revisionNum":1,"uid":18571,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:18516"},"conversation":{"__ref":"Conversation:conversation:18516"},"subject":"Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?","moderationData":{"__ref":"ModerationData:moderation_data:18571"},"body":"Actually you can cancel within the first 30DAYS OF THE INSTALL.. Contract , 2yrs, starts day 31... 30 days after your activation... If cable is available, take it... If not Hughes can support any business or personal needs... Unless you want to stream music/videos... If you do choose the replay option as SD not HD...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-11-10T08:31:00.000-05:00","lastPublishTime":"2015-11-10T08:31:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":4319},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:18516/message:18571","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"318","rawBody":"Actually you can cancel within the first 30DAYS OF THE INSTALL.. Contract , 2yrs, starts day 31... 30 days after your activation... If cable is available, take it... If not Hughes can support any business or personal needs... Unless you want to stream music/videos... If you do choose the replay option as SD not HD...","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18571_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:27933":{"__typename":"User","id":"user:27933","uid":27933,"login":"margie2","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-11-10T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:ssqng67387/user:27933"},"ModerationData:moderation_data:18570":{"__typename":"ModerationData","id":"moderation_data:18570","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18570":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:27933"},"id":"message:18570","revisionNum":1,"uid":18570,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:18516"},"conversation":{"__ref":"Conversation:conversation:18516"},"subject":"Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?","moderationData":{"__ref":"ModerationData:moderation_data:18570"},"body":"I have had good service overall....it is more expensive but if you live in an area where no one will service you with high speed internet, it is very reasonable....I wish there was not a download allowance, but once you get used it, it's not bad. I have had equipment break down and they serviced me with no problems....I highly recommend HughesNet if you can't get other service....no place is going to give you everything you want.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-11-10T08:16:00.000-05:00","lastPublishTime":"2015-11-10T08:16:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":4320},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:18516/message:18570","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"439","rawBody":"I have had good service overall....it is more expensive but if you live in an area where no one will service you with high speed internet, it is very reasonable....I wish there was not a download allowance, but once you get used it, it's not bad. I have had equipment break down and they serviced me with no problems....I highly recommend HughesNet if you can't get other service....no place is going to give you everything you want.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18570_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:22155":{"__typename":"User","id":"user:22155","uid":22155,"login":"jmtay200","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-20T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:ssqng67387/user:22155"},"ModerationData:moderation_data:18569":{"__typename":"ModerationData","id":"moderation_data:18569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18569":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:22155"},"id":"message:18569","revisionNum":1,"uid":18569,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:18516"},"conversation":{"__ref":"Conversation:conversation:18516"},"subject":"Re: After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?","moderationData":{"__ref":"ModerationData:moderation_data:18569"},"body":"

I really regret this company I would not use them at all they have slow speeds and regulate the data to manage there service and just flat out lie about it

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I really regret this company I would not use them at all they have slow speeds and regulate the data to manage there service and just flat out lie about it

I have just gotten Gen4 a I have no problems..

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I have just gotten Gen4 a I have no problems..

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Excede has the same complaints against them as hughesnet so they are not a choice either.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-11-06T16:24:00.000-05:00","lastPublishTime":"2015-11-06T16:24:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":4580},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:18516/message:18565","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1307","rawBody":"i had good service for 8 years with hughesnet.. then i upgraded to gen 4. nothing but trouble since then. suddenly i run out of broadband after 3 days when i had seldom used my allotment up in the whole 8 years. my broadband is flying out the window and there is no explanation for it. since im out in the wilderness this is my only hope for internet and they are eating me alive because of that. now t hey are denying that i paid my last bill and even after talking with my bank and two faxes from my bank acknowledging that i did pay my bill the service is still turned off. they deny that the payment was paid at all even aft er two conversations with the bank and two faxes from the bank. they lie on every phone call. it would be easier if i could understand a few words from the representive. surely some american is needing a job and can talk so they can be understood.. im so sick of this ..they have accused me of fraud and turned it over to a fraud team.. how can i be guilty of fraud when they have all the money i owe them? if i had any othe choice i would definately not ever say the word hughesnet again as long as i live. Excede has the same complaints against them as hughesnet so they are not a choice either.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:18565_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1739990369000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1739990369000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1739990369000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1739990369000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1739990369000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1739990369000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1739990369000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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