Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

Return of purchased Gen5 equipment?

I had a friend who is thinking of signing up for Hughesnet ask me about the contracts and ETFs, and the returning of equipment.  I could answer the questions about the ETF and the returning of leased equipment, but when it came to purchased equipment I didin't know and couldn't find anything.  

 

Is purchased equipment ever returnable and refundable, even if at a reduced or prorated amount?  

  • Liz's avatar
    Liz
    8 years ago

    Hi Gabe,

     

    Thanks for posting, good question. I don't have all the details, but in short, yes, purchased equipment can be returned (within 30 days of activation) for partial credit.

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Gabe,

     

    Thanks for posting, good question. I don't have all the details, but in short, yes, purchased equipment can be returned (within 30 days of activation) for partial credit.

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      Ah.  Thank you for that info.  I was relatively sure that there would be a time limit on its return if it was even allowed, and it being a partial credit makes sense.  Thanks again.