Forum Discussion

Ronboyd50's avatar
Ronboyd50
New Poster
5 years ago

Email to purchase token & receive bonus GB

Hello:
I received the email from HughesNet in December offering extra GB with the purchase of a token.

So, I purchased a 5 GB token and am supposed to receive an extra 3 GB. So far this is not showing up on my account. When will HN post the 3 extra GB to my account? Thanks! Ron
  • Damian's avatar
    Damian
    5 years ago

    Hello Ronboyd50,

     

    Thank you for reaching out to us. I looked into this and it does appear you are owed an extra 3GB in tokens. Sometimes the system can take a while to apply these so I will apply these for you manually. Thank you for your patience and understanding.  

     

    -Damian 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    Ronboyd50 

     

    I believe it can take up to five days for the bonus tokens to appear, but that should have happened by now.   

     

    When did you make the purchase?  Keep in mind that the sale was only through 12/31.  

    • Ronboyd50's avatar
      Ronboyd50
      New Poster
      5 years ago
      I received the email on 12/27/19, and purchased the token before 12/31/19.
      Thanks!
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        Ronboyd50 

         

        The reps will assuredly look into this for you.  They're off for the evening, but they should reply within a day or so.  They're normally on M-F from approximately 9AM to 6PM EST.  

  • Underangelswin's avatar
    Underangelswin
    New Member
    5 years ago
    I am having the same problem. I even talked to a gal at hughsnet about this but she said i needed a computer. I and handicapped and cant use a computer. Just my phone. I just purchased 3 more tolkins and they not showing up either
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Underangelswin 

       

      After further thought, the reps may very well NOT see your reply due to the OP's issue being addressed and the thread being marked as solved.  If you still don't yet see the tokens you purchased last night, or any free ones you are due if you took part in the sale, you should start a new topic, which you can do here.  

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago
      Underangelswin wrote:
      I am having the same problem. I even talked to a gal at hughsnet about this but she said i needed a computer. I and handicapped and cant use a computer. Just my phone. I just purchased 3 more tolkins and they not showing up either

      Tokens can take a little while to show up.  

       

      If you're due some free tokens by having taken part in the sale while it was still going on, the reps can look into this for you like they did for the OP (original poster), as can they if the ones you just purchased don't show up soon. 

       

      Regarding what the phone rep told you, the sale was not dependant on using a computer.  You could use your phone or other device, whether using the HughesNet mobile app or signing into the HughesNet MyAccount site and buying them through the Usage page by clicking on "Buy Tokens".

       

      Though you should normally create a new topic for your issue, the reps may see it on here and reply.