Forum Discussion
Autopay credit card at Hughesnet HACKED
My credit card used for autopay on Hughesnet has been hacked 4 times in 2 1/2 years. Credit card number changed each time! This last time ONLY Hughesnet had my credit card info! I started suspecting ...
Good morning CoosaTotahK9,
Thank you for your initial answer, we did receive it, but I think because of the phone number or other reason, our forum's spam system filtered your post into our spam quarantine, it was not deleted. I'm seeing your initial reply for the first time after checking our quarantine. I can understand how you interpreted this, and am sorry for the concern this caused, but we do want to get to the bottom of this as you do.
I do suggest trying updating your credit card info online yourself, as that doesn't require another person in the mix, and our site is secure.
I will escalate your concern to the appropriate department here at corporate, thank you for bringing this to our attention. I'll let you know if additional information is needed.
Liz,
Checking back to verify that you have received my private message with more details in response to your private message concerning my hacked credit card.
CoosaTotahK9
Good morning CoosaTotahK9,
My last PM to you was Monday at 3:56 PM, but I don't have anything back since then.
Liz,
I sent you a reply by private message Monday night addressed to you with the subject line "Autopay credit card at Hughesnet HACKED". If you can not find it then I will need an email address OR a phone number in which I can call you or someone else in billing to discuss this matter.
Alternative: I can try re-sending the private message, but, if you didn't get it the first time I don't know what good that will do with Hughesnet system deleting my messages.
CoosaTotahK9
Hi,
We don't delete messages, but I did get your private message this time, thank you. I've replied back regarding your concerns.
