Forum Discussion

fredhead1952's avatar
fredhead1952
New Poster
5 years ago

autopay has to stop i paid on 4/12 and they charged it 2 times

2 months in s row they have overcharged my account say they will send me a check back and take my card off file i dont do any auto pay ever on any bills it always gets screwed up
auto pay
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

You can change your form of payment to paper invoice. That costs an extra $5 a month. 

Jimphill43's avatar
Jimphill43
New Poster
5 years ago

Stop auto pay .

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    You can change your form of payment to paper invoice. That costs an extra $5 a month. 

     

    EDIT: sorry, clicked the button prematurely.  You may need to call customer service to change your billing to paper invoice (remember, there will be a monthly $5 fee).  Hopefully Liz  or another rep will get involved and provide you with more info, or maybe they can do the change. 

     

    EDIT 2: I think this is one of those things you can only do over the phone. Call Customer Service at 866-347-3292. You will need to speak to someone in Billing. I would imagine that the best time to call is around 9 am or so. 

     

    Jimphill43 wrote:

    Stop auto pay .