Forum Discussion
We purchased the equipment and need to return it. No address listed
After a month of abysmal service and no help, we are throwing in the towel and cancelling. We have purchased equipment to return. What is the return address? My husband thought he read it was in New Mexico. I can only find a Maryland address for leased equipment. I am assuming they would be different venues for returns vs. purchases.
I'm not sure how it is with purchased equipment, but with leased equipment they send an equipment return kit that includes a shipping label.
The reps should be able to give you the needed info. They're typically on M-F from 9AM to 6PM EST.
The rep told me to recycle the dish and send back the remaining equipment for a refund of $299. We paid $560. What a rip
off.
You return equipment only if you leased it. If you purchased it, it's yours.
"In addition, unless you purchased the Equipment, you will be required to return certain Equipment to Hughes whenever you terminate your service, or you will be required to pay the applicable Unreturned Equipment Fee described below."
https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
As I stated, we purchased it. We were told to return it ourselves. I need the address
