Billing Clarification Request
When I signed up for Gen5 in July 2017, I already had Directv and was given a $10 month discount. As of the invoice for Oct 30, 2018, the $10 discount has been removed from my statement resulting in a higher cost each month. I was under the impression that the Directv discount would continue for the duration of the 24 month contract as long as I continued to also have Directv. I have continuously had (and still have) Directv. Please let me know why the discount was removed after 14 months.
Regards,
EdV
Hello Edward,
Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.
Thanks,
*Felicia*
