Forum Discussion

EdV's avatar
EdV
Sophomore
7 years ago

Billing Clarification Request

When I signed up for Gen5 in July 2017, I already had Directv and was given a $10 month discount.  As of the invoice for Oct 30, 2018, the $10 discount has been removed from my statement resulting in a higher cost each month.  I was under the impression that the Directv discount would continue for the duration of the 24 month contract as long as I continued to also have Directv.  I have continuously had (and still have) Directv.  Please let me know why the discount was removed after 14 months.

 

Regards,

EdV

  • Hardy's avatar
    Hardy
    7 years ago

    Hello Edward,

    Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

    Thanks,

    *Felicia*

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Hello Edward,

    Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

    Thanks,

    *Felicia*

    • EdV's avatar
      EdV
      Sophomore
      7 years ago

      Thanks Felicia.  I guess my memory didn't serve me well in this case.  I remember no mention of the 12 month limit.  But, oh well...