Forum Discussion

EdV's avatar
EdV
Sophomore
6 years ago

Billing Clarification Request

When I signed up for Gen5 in July 2017, I already had Directv and was given a $10 month discount.  As of the invoice for Oct 30, 2018, the $10 discount has been removed from my statement resulting in...
  • Hardy's avatar
    Hardy
    6 years ago

    Hello Edward,

    Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

    Thanks,

    *Felicia*

Hardy's avatar
Hardy
Moderator

Hello Edward,

Thank you for contacting us. I apologize the DirecTV discount is not appearing on your bill. I have reviewed your billing and it seems the DirecTV discount was only a 12-month long promotion. I hope this helps. If you have further questions or concerns, please let me know.

Thanks,

*Felicia*

EdV's avatar
EdV
Sophomore
6 years ago

Thanks Felicia.  I guess my memory didn't serve me well in this case.  I remember no mention of the 12 month limit.  But, oh well...