Forum Discussion
Billing matter
I used to receive my monthly statement in my email account, but have not since everything was changed a few months ago. Since I had a billing error this month, (which was not resolved satisfactorial...
Good morning farmerhugh,
So you did not receive an email saying your 6/27 bill had been generated? Odd, your current e-mail address is still listed in our system as the one to receive e-mail notifications. Do you have an alternate e-mail we can test?
No that is the only Hughes Net email account we have, Like I said we received it fine until all the changes were made, Also Liz, I know this is off topic, but I have noticed that now our internet goes down everytime it rains or storms, It does come back up on its own, but this is also a new problem. Been happening for about a month or two.
Good morning farmerhugh,
Inclement weather at your location as well as at your gateway's location can impact service performance. Just in case, I ran remote diagnostics on your site to ensure the HughesNet equipment is working normally and everything looks good.
As for the billing notifications, I removed and re-added your main e-mail address. I got a confirmation message this time after completing this, I don't recall if I did the last time. If you still don't get the bill notification, we'll test with the marion account.
