Billing
87 TopicsBilling , Data Cycles Different
It would seem to me the billing, data cycles should coincide. My billing cycle resets in 26 days, my data cycle in 21 days . Since both started on the same day (a new account) . What am I missing ? I did have a Gen 5 account before the Gen 6 instillation. ThanksSolved3.6KViews0likes2Comments
Hughesnet will not cancel or suspend service, account owner dying in hospital
My mother, the account holder, is in the hospital and literally cannot speak on the phone. The account is mine, the only reason her name is on it is because I had no credit history at the time of setting it up and Hughesnet refused to grant me an account by myself. Because I hadn't used credit cards. I was told I cannot suspend my service further or close the account or turn off autopay without her on the phone. A woman with a tube down her throat. That cannot speak. I was told the only way I could close the account without her on the phone is if she was literally dead. I am appalled at this given she is at risk of dying in the hospital. I cannot even take care of simple things like suspending my service and attempting to have it transferred to my own name. I am not allowed to remove my card, I am not allowed to turn off autopay, I cannot even pay the ransom fee to get out of this contract. I can do nothing because this company wants a dying woman who cannot speak on the phone. It's genuinely very upsetting. I'm very tired. I would love if anyone here could help. I've tried posting this a few times and the forum won't even allow me to.Solved3.3KViews0likes2Comments
Seems kind of like extortion to me
Hi, first of all, my service got shut off after 10 days of nonpayment, thats absurd. Second of all, I went online to pay it yesterday and was told I owed $59.03 to make my balance current. I paid $59.03. An hour later, my service is still not back on so I come back to the site and now it says I owe another $32.48. I try to pay said $32.48, a popup comes up saying "You have no payments that need to be made" but my service never came back and 12 hours later, $32.48 was automatically debited from my bank account. Your chat agents are useless and somebody needs to explain this to me in plain english because your chat agents make it sound like you guys can just add whatever charges you want AFTER a balance is brought current to keep their service disconnected. That is borderline extortion. I have screenshots of everything every step of the way but I have nowhere to send them and Ive talked to about 3 people who clearly have no idea what is happening or how to help people.2.6KViews0likes4Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.13KViews1like20Comments
Bill is more than what the representative offered
I called on 8/4 try to connect the internet and the representative offered me $19.98 per month.And he guaranteed the price going to be the same for two years .But now it charged $59.99.I called the customer service,they denied what they offered me.So I wonder if anyone in the company can fit the problem!!!8.2KViews0likes16CommentsInability to see invoice prior to CC being charged
I would like to actually see how much money is going to be taken out of my checking account prior to it being taken out. I’ve trie and tried to figure out how to do this, but have been unsuccessful. I would like to prevent NSF charges at the bank, and that’s hard to do if you can’t see your bill beforehand. Please help.Solved5.6KViews0likes2CommentsHelp Please
Because of covid-19 I now have 2 kids at home who need the internet for schoolwork.My problem is i owe a past bill of $45 thats due now. The chat room person told me i couldnt get one. I told them I could pay the total on april 3 but still they wouldnt help....i understand there are rules and bills have to be paid...but in light of whats going in the world today why cant hughesnet give people a break like other companies? there extra cost for families now with kids being home some peope cant work ect..... im just asking for a couple of weeks....5.1KViews0likes3Comments
Frustration with billing and this company
I am so frustrated with this comany Im not even sure what to do about it. I had two accounts with Hughesnet. We soon discovered having two was just really a waste and we cut it down to one. I then got charged a 320.00 unreturned equipment fee as i couldnt get the radio off my roof. After speaking with customer service i was told they could send a tech which would cost me 125.00. In my mind i figured i might as well so i could get the whole 320 back again. The guy who came out took down the radio and in doing so also disconnected our active one! So after an hour on hold with Hughesnet they told me they would send another tech out to get the live account up and running again but because no one would be home it couldnt be until Saturday which meant i was going a whole week with no internet. Hughesnet agreed to refund me the 125.00 fee for my trouble. I noticed in my account i now had a negative balance of 225.00 (i looked in the notes and saw they also gave me 100.00 inconvenience credit which i thought was nice. Fast forward 2 weeks.I now have my internet back up and running and i have packaged up the small radio and the transmitter and sent them back in the box they provided. I go online and not only do i still see no credit for the returned equipment but now instead of a -225.00 account balance i have a 125.00 pending charge. I called several times regarding my returned equipment. I was told they got one piece (modem) and not another (radio)!!! How do you prove everything was sent other than to say "why would i pay someone to come out and take it down if i wasnt going to send it back?". Finally after many calls they agree to manually receive the equipment and i was told to call back in 48 hours, given a case number and told that in 48 hours i can request the refund for the 320.00. Well as im sure you can imagine this did not go so easy. I just got off the phone with them after being on hold back and forth for an hour over this!!! The lady says they processed the refund but wanted me to be aware of the 125.00 pending charge that will come out of that. Upon researching this she tells me its for the technician call!!! WHAT??? I then try to explain that this was supposed to be a refund and the whole story. Another 20 minutes on hold she comes back and sees i was being refunded this fee and apologizes saying i no longer have a pending charge. Well ..hmmm i still have a pending charge (its 140 but only because i had to pay 15.00 for data tokens this morning) and the lady on the customer service chat tells me that she shows i have a 291.00 credit. WHAT? Where did that figure come from??? No one can explain but i have a feeling im never going to see the acutal 320 refund and if i do ill never see the 125 credit becuase now instead of having a negative balanc of 125 they are going to tell me they are taking it out of something else. Im so frustrated and i feel like no one has any clue what they are doing over there. I hate being like this but im so angry and none of this makes any sense.Solved7.8KViews1like13Comments
Unable to change payment method
I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is: Something went wrong. Please try again, or contact customer care if you receive this message again Or did I miss some other link?Solved9.6KViews0likes4Comments
