Forum Discussion

Freshman

8 years ago

Can we just break up and go our separate ways?

It's just not working out. I don't like you that much, you don't like me...and that's fine. I come to you faithfully every day, but every day you consistently drop my packets, drop my entire conn...

GabeU

Distinguished Professor IV

8 years ago

stallingsben wrote:
I want to cancel! I wanna get a lawyer

Your lawyer will simply tell you that there is nothing he/she can do for you because you are bound to arbitration, though I'm sure he/she may charge you for doing so.

If you're having an issue, please start a new post in the appropriate section to have the issue addressed.

TimberTrussBeam

New Poster

8 years ago

Not true, GabeU. The contract requires both parties to hold up their end of the bargain. HughesNet continually fails to provide the service(s) they contracted to provide.

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I don't like you that much, you don't like me...and that's fine. I come to you faithfully every day, but every day you consistently drop my packets, drop my entire conn...","body@stringLength":"1513","rawBody":"

It's just not working out. I don't like you that much, you don't like me...and that's fine.

I come to you faithfully every day, but every day you consistently drop my packets, drop my entire connection, and send my base response times over 2000+ms. It's making it so I can't hang out with my friends from work on voice chats, pull up important documents, or just general do anything a work from home job lets me do on a daily basis.

So, it's cool. I understand you overpromised and undersold. That's fine. I understand the business. Low speeds, I can deal with, but you constantly dropping my connection all day and making my response times so high that everything I try to do times out...well, it's just not working.

Now, I know, I know...you had your friend the tech come over and try to fix things between us...and it helped for a few minutes, but now it's even worse between us than it was before he tried to help.

So what do you say? You let me cancel and send your stuff back with no termination fee and I won't keep having a comped tech come onsite to fix an issue that's been constant since the system was installed. I know that costs you lots of money you don't want to be spending and I would hate for you to waste all of that money on techs and spare parts that ends up being more than the termination cost that will never get paid.

Can we just end this relationship and go our separate ways?

","kudosSumWeight":4,"postTime":"2018-01-24T01:14:17.590-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:93021_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4118},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:93021":{"__typename":"Conversation","id":"conversation:93021","solved":false,"topic":{"__ref":"ForumTopicMessage:message:93021"},"lastPostingActivityTime":"2018-02-13T06:05:25.808-05:00","lastPostTime":"2018-02-13T06:05:25.808-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:93021":{"__typename":"ModerationData","id":"moderation_data:93021","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:93021_1":{"__typename":"Revision","id":"revision:93021_1","lastEditTime":"2018-01-24T01:14:17.590-05:00"},"ForumReplyMessage:message:94609":{"__typename":"ForumReplyMessage","id":"message:94609","conversation":{"__ref":"Conversation:conversation:93021"},"author":{"__ref":"User:user:56751"},"revisionNum":1,"uid":94609,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Can we just break up and go our separate ways?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:94609"},"parent":{"__ref":"ForumReplyMessage:message:94174"},"body":"

Not true, GabeU. The contract requires both parties to hold up their end of the bargain. HughesNet continually fails to provide the service(s) they contracted to provide.

","body@stringLength":"177","rawBody":"

Not true, GabeU. The contract requires both parties to hold up their end of the bargain. HughesNet continually fails to provide the service(s) they contracted to provide.

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stallingsben wrote:
I want to cancel! I wanna get a lawyer

Your lawyer will simply tell you that there is nothing he/she can do for you because you are bound to arbitration, though I'm sure he/she may charge you for doing so.

If you're having an issue, please start a new post in the appropriate section to have the issue addressed.

","body@stringLength":"602","rawBody":"

wrote:
I want to cancel! I wanna get a lawyer

Your lawyer will simply tell you that there is nothing he/she can do for you because you are bound to arbitration, though I'm sure he/she may charge you for doing so.

If you're having an issue, please start a new post in the appropriate section to have the issue addressed.

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TimberTrussBeam wrote:
Not true, GabeU. The contract requires both parties to hold up their end of the bargain. HughesNet continually fails to provide the service(s) they contracted to provide.

You may want to read the TOS a little more thoroughly.

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wrote:
Not true, GabeU. The contract requires both parties to hold up their end of the bargain. HughesNet continually fails to provide the service(s) they contracted to provide.

You may want to read the TOS a little more thoroughly.

Proving that Hughes net is as awful as they are with the contract they have would be difficult to show. They don’t have to provide much. I am positive that the technology exists to get internet in the woods of rural AR. But HughesNet has not shown me they know how faster than dialup speeds. Constant buffering. Only one more year of my contract. Today I am reconnecting to my old internet provider. I don’t live in the house much. Once a week or so. I will just use that as my download day where I will have something to watch when I return to my HughesNet provider.

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